Hello, We recently noticed that access to guts2-old.fsapi.com suddenly started returning HTTP 404 errors around May 2026. We understand that this is a legacy update server and that end-of-support / migration notices were announced around 2024. However, the hostname had remained accessible until recently, so we would like…
For some time now, I've been getting an alert on my Policy Manager console, with this message: "Malware and Spyware Protection Malfunction. Please restart." I've checked the machine remotely and it seems that Windows Defender is still activated, but as soon as I deactivate it, it reactivates after restart. Do you know a…
Greetings! I have the following issue: When trying to request virus-signatures or other updates, both the clients protected by WithSecure Business Suite and the Hyper-V (Which currently runs With-Secure Server Security Premium) fail to request the updates. I get the following logs in C:\ProgramData\F-Secure\Log\AUA…
Hello, I tried to update PDFCreator 5.0.3 and VirtualBox 7.0.8 via my software updater through my F-Secure Policy Manager to version 15.30 but it returns an error message (WA_VMOD_ERROR_PRODUCT_NOT_SUPPORTED) for PDFCreator and (WA_VMOD_ERROR_INSTALLATION_FAILED) for VirtualBox and it doesn't work on any of the PCs in my…
object: Security Update for Microsoft Office 2016 (KB5002052) 64-Bit Edition Error: OPSWAT reason: WA_VMOD_ERROR_CANNOT_TERMINATE_PRODUCT Although no user is logged in, the office updates cannot be installed. I read the link below, but can not interrupt the work of users without notice. This must be fun - right?…
How do I turn off the black F-secure stamps on icons on my computer?
Hello all, How to manually set the WithSecure Client Security Update server to to lets say 'guts2.fsapi.com' for example? Kind regards, rdpk07
I didn't find any guides for the upgrade process so is it even possible? Do I need to install new Policy Manager from scratch? The installer doesn't provide any upgrade possibilities and wiped off the F-Secure Policy Manager from the server without even asking me. I reverted back to a snapshot which I took before the…
Hello, I have all hosts giving me this alert 2 or 3 times per day since 06 July 2023, I tested install and uninstall of the client security app from the hosts and run diagnostics to test the internet connection from the hosts to the Policy Manager server and everything seems to be OK but this update is not installing on…
Hi all, Recently three of my clients have the following message: Details: Could not install the following update: F-Secure Ultralight Core (64-bit) 2023-07-06_01 (F-Secure Client Security). And these are constantly being emailed that it is not being updated. I already put the hotfix on 1 of them which can be found here:…
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