-
Installing Elements EPP for Servers in persistent mode on Citrix servers
Issue: How to install Elements EPP for Servers in persistent mode on Citrix Servers? How to automatically assign a profile to a Citrix Server?Resolution: * When creating the image with the ElementsAgentinstaller.exe, you can either use a profile parameter or manually define what profile this image will use. * There is…
-
How to prevent a local user from creating exclusions for Elements Endpoint Protection?
Issue: How to forbid a local user from creating real-time scanning or DeepGuard exclusions for Elements Endpoint Protection (Elements EPP for Computers or Servers)?Resolution: You can block or disallow a local user from creating or adding new exclusions in the local Elements Agent user interface by changing a few settings…
-
Is it possible to remotely uninstall Elements EPP for Computers or for Servers via the Elements Endpoint Protection Portal?
Issue: Is it possible to centrally send an operation for remote uninstallation of the Elements Agent from the Elements Endpoint Protection Portal? Will removing a device from the Devices-list in the Elements Endpoint Protection Portal cause the client software to be uninstalled?Resolution: Removing a device from the…
-
Information event "Connection control has blocked the network connection. The blocked application: chrome.exe / firefox.exe / edge.exe" was logged to Elements Endpoint Protection portal
Issue: An information event "Connection control has blocked the network connection. The blocked application: chrome.exe / firefox.exe / edge.exe" was logged for Elements Endpoint Protection (EPP for Computers or EPP for Servers) on the Security Events page in the Elements Endpoint Protection portal What does this block…
-
I have forgotten my WithSecure Business Account password. How do I reset the password for my Elements user account?
Issue: I have forgotten my WithSecure Business Account password. How do I reset the password for my Elements business user account?Resolution: You can reset your password by clicking on "Forgot password?" on the Elements Security Center log in page. An email will be sent from which you can reset your password. If you do…
-
Is it expected to have both F-Secure and WithSecure services running for Elements Agent?
Issue: Is it expected to have both F-Secure and WithSecure services running when WithSecure Elements Agent is installed on a Windows computer? Some Elements Agent related services are still running under the "F-Secure" name on the Windows devices. Resolution: Yes, it is expected to have both WithSecure and F-Secure named…
-
I am not able to create a new WithSecure Elements company account for a new customer with the current subscription key in the Elements Portal
Issue: When trying to create a new company account with an WithSecure Elements Endpoint Protection (EPP for Computers or for Servers) subscription key in the Elements Portal, user receives the following error: Subscription not found Resolution: There are a couple of different reasons why a subscription key might not work…
-
I receive error "Could not find subscription key" while adding a subscription key to a company account in the Elements Endpoint Protection portal
Issue: Receiving error "Could not find subscription key" when adding subscription key to an Elements Endpoint Protection company account.Resolution: Check that the subscription key code you ordered is correct for the account you have. If you have a Company Managed subscription key and the company account is placed under a…
-
Importing an WithSecure Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Security Center
Issue: How can I import a Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Endpoint Protection Portal?Resolution: You can follow the steps below to export the WithSecure Client Security 14.x or 15.x host policy using the Policy Manager Console:* Log in to the Policy Manager Console *…
-
Installation of WithSecureElements Agent shows "check that your internet connection is working" error after entering subscription key
Issue: Installation of WithSecure Elements Endpoint Protection Agent shows "Check that your internet connection is working and try again" error after entering the subscription key during installation.Resolution: If you are connected to the internet and still getting the "Check that your internet connection is working and…