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Updating malware definitions on an isolated client using fsaua-update_32.exe fails with message ERROR:Update archive file is broken
Issue: Offline computers in an isolated environment running Business Suite Client Security 16.01 and Server Security 16.01 are not able to be updated because when applying the zip-file using fsaua-update_32.exe, the following error message is displayed: "ERROR: Update archive file is broken" Resolution: This is a known…
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Where can I find the key code for the latest version of my Business Suite software?
Issue: Where can I find the key code for the latest version of my Business Suite software?* Client Security for Windows or Mac * Server Security * Email and Server Security * Linux Security 64 Resolution: You can find all the key codes of my Business Suite products in your license certificate. If you do not have the latest…
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How to schedule Business Suite Software Updater to install updates automatically to Client Security and Server Security devices?
Issue: How to schedule Business Suite Software Updater to check missing updates and install updates automatically to computers with Client Security and servers with Server Security? Resolution: By default Business Suite Client Security and Server Security scan for missing Software Updater updates at Windows startup and…
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WithSecure Client Security or Server Security Web content control is not blocking categories that are set as "Disallowed"
Issue: * I have Client Security and Server Security Standard installed, and have enabled the web content control to block the adult category. Why am I able to reach the porn site still? * I'm having a problem with Web Content Control, it doesn't block any of the categories set as "Disallowed". Resolution: The Web Content…
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Failed to complete update installation due to Policy Manager version warning output in Atlant/Linux Security 64
Issue: In case Atlant/Linux Security 64 is managed by Policy Manager which is not version 16, the following error is output in journal/syslog after updating Atlant 1.0.319/Linux Security 64 12.0.482. Is the component installed properly? Failed to complete update installation due to Policy Manager version. Please update to…
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Unable to connect to Atlant from Client Security with error cannot connect to reputation server
Issue: I downloaded the Atlant VMware image, deployed it and went through all the points based on the manual. In Policy Manager, under Virtual security, I enabled Offload Scanning and set the IP address of the server. The client says that it cannot connect to the reputation server. What could be the problem?Resolution:…
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Error: "The management group cannot be found" when performing Countercept Cloud Detection for O365 to Entra ID Migration
Issue: Error: "The management group cannot be found" when performing Countercept Cloud Detection for O365 to Entra ID Migration: New-AzManagementGroupDeployment: /withsecure/deploy.ps1:48 Line | 48 | … eployment = New-AzManagementGroupDeployment -ManagementGroupId $mgId … |…
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How to change Policy Manager Server address for Client Security/Server Security to a new Policy Manager Server address
Issue: How to change Policy Manager Server address of Client Security and / or Server Security to a new Policy Manager Server address.Resolution: After migrating the Policy Manager Server data to a new server, you can follow these instructions on the old Policy Manager Server to have the clients connect to the new address.…
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Unable to validate Countercept MDR installer for Linux signature with error 'signature cannot be verified: no public key'
Issue: It is not possible to verify the signature of the Linux installer downloaded from Countercept portal, it returns the error: gpg --verify f-secure-mdr-installer-latest.sig f-secure-mdr-installer-latest gpg: Signature from Tue 23 May 2023 11:30:49 CEST gpg: using RSA key 86857BBCF1062E0BA51AB2E016A8160C01EA1C3D gpg:…
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Internet Gatekeeper blocks(or slowdown) some sites
Issue: Internet Gatekeeper blocks(or slowdown) some specific web sites, although other web site are no problem.Resolution: When specific web sites are blocked(or slowdown) through Internet gatekeeper, Internet Gatekeeper needs to be configured as below. HTTP/1.0 requests relayed by the Internet Gatekeeper may not be…