Issue: I need the download link to an older version of Policy Manager / Server Security / Client Security. Can you send me the download link? Resolution: Previous versions of WithSecure products can be found in Partner Portal. If the version required is not there, please contact WithSecure and provide which product and…
Problem: Nach dem Upgrade auf WithSecure Policy Manager 16.11 können in Web Reporting-Ansichten wie Host-Eigenschaften nicht mehr als 10.000 Elemente angezeigt werden, und geplante PDF-Berichte für Host-Eigenschaften umfassen nur etwa 500 Computer. Lösung: Sie können versuchen, die Rechner in zwei Gruppen aufzuteilen und…
Issue: Error: "The package you are installing is outdated. Please download the newer version of the product and import the downloaded package." when exporting Client Security or Server Security installer in the Policy Manager Console. Resolution: If you see the error "The package you are installing is outdated.", you need…
Issue: * Firewall rules made with Policy Manager are not operational on Client Security or Server Security clients. * Firewall rules pushed from Policy Manager to Client Security or Server Security clients do not appear / are not visible in the Windows firewall. Resolution: Check that you have edited the same firewall…
Issue: How can I change Polling interval for virus definitions updates in Policy Manager Server?Resolution: By default the clients checks for updates every 10 minutes How often the client checks for updates can be changed: * Log in to the Policy Manager Console * Select a host or policy domain from the domain tree * Go to…
Issue: How to upgrade WithSecure Policy Manager to a newer version on a Windows Server?Resolution: It's highly recommended that you first back up your existing WithSecure Policy Manager data before upgrading:* Create a full backup of the WithSecure Policy Manager data (H2 database, preferences and other files). The backups…
Issue: Following the guide at: https://gallery.ecr.aws/withsecure/atlant How to configure a persistent data storage/volume for downloaded signatures. Especially during development/testing phases it is quite useless to load signatures over and over again on every container restart? Resolution: To just map a local directory…
Issue: Policy Manager Server temporarily loses contact to the Active Directory (AD) Server. This causes the AD user accounts to be at some times unable to log in to Policy Manager Console. User gets error: com.fsecure.fsa.SessionStartException: Cannot connect to the server: authorization failed because the specified user…
Issue: Submitting a False positive or False negative for MSGResolution: This article explains how you can send false spam positives and false spam negatives to Proofpoint for further analysis. Both administrators and end users can report false positives and false negatives. For end users, the administrator must first…
Issue: Scanning failure with an error of "file is on a different filesystem" for crossing filesystem boundaries in Linux Security 64 when running the manual scan using "fsanalyze" commandResolution: Basically, scanning for crossing filesystem boundaries (files on a different filesystem) is not allowed by default. Thus,…