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Updating malware definitions on an isolated client using fsaua-update_32.exe fails with message ERROR:Update archive file is broken
Issue: Offline computers in an isolated environment running Business Suite Client Security 16.01 and Server Security 16.01 are not able to be updated because when applying the zip-file using fsaua-update_32.exe, the following error message is displayed: "ERROR: Update archive file is broken" Resolution: This is a known…
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Where can I find the key code for the latest version of my Business Suite software?
Issue: Where can I find the key code for the latest version of my Business Suite software?* Client Security for Windows or Mac * Server Security * Email and Server Security * Linux Security 64 Resolution: You can find all the key codes of my Business Suite products in your license certificate. If you do not have the latest…
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How to schedule Business Suite Software Updater to install updates automatically to Client Security and Server Security devices?
Issue: How to schedule Business Suite Software Updater to check missing updates and install updates automatically to computers with Client Security and servers with Server Security? Resolution: By default Business Suite Client Security and Server Security scan for missing Software Updater updates at Windows startup and…
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Why Am I Getting Error 503 When Attempting to Access Elements EDR?
Issue: Why Am I Getting Error 503 When Attempting to Access Elements EDR? Resolution: If you're encountering a 503 error while trying to access EDR, it may be due to recent changes in the system. Here’s an explanation of what’s happening and how to resolve the issue. Recent Changes: A few weeks ago, the legacy view in EDR…
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WithSecure Client Security or Server Security Web content control is not blocking categories that are set as "Disallowed"
Issue: * I have Client Security and Server Security Standard installed, and have enabled the web content control to block the adult category. Why am I able to reach the porn site still? * I'm having a problem with Web Content Control, it doesn't block any of the categories set as "Disallowed". Resolution: The Web Content…
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Failed to complete update installation due to Policy Manager version warning output in Atlant/Linux Security 64
Issue: In case Atlant/Linux Security 64 is managed by Policy Manager which is not version 16, the following error is output in journal/syslog after updating Atlant 1.0.319/Linux Security 64 12.0.482. Is the component installed properly? Failed to complete update installation due to Policy Manager version. Please update to…
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Unable to connect to Atlant from Client Security with error cannot connect to reputation server
Issue: I downloaded the Atlant VMware image, deployed it and went through all the points based on the manual. In Policy Manager, under Virtual security, I enabled Offload Scanning and set the IP address of the server. The client says that it cannot connect to the reputation server. What could be the problem?Resolution:…
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Error: "The management group cannot be found" when performing Countercept Cloud Detection for O365 to Entra ID Migration
Issue: Error: "The management group cannot be found" when performing Countercept Cloud Detection for O365 to Entra ID Migration: New-AzManagementGroupDeployment: /withsecure/deploy.ps1:48 Line | 48 | … eployment = New-AzManagementGroupDeployment -ManagementGroupId $mgId … |…
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How to change Policy Manager Server address for Client Security/Server Security to a new Policy Manager Server address
Issue: How to change Policy Manager Server address of Client Security and / or Server Security to a new Policy Manager Server address.Resolution: After migrating the Policy Manager Server data to a new server, you can follow these instructions on the old Policy Manager Server to have the clients connect to the new address.…
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Unable to validate Countercept MDR installer for Linux signature with error 'signature cannot be verified: no public key'
Issue: It is not possible to verify the signature of the Linux installer downloaded from Countercept portal, it returns the error: gpg --verify f-secure-mdr-installer-latest.sig f-secure-mdr-installer-latest gpg: Signature from Tue 23 May 2023 11:30:49 CEST gpg: using RSA key 86857BBCF1062E0BA51AB2E016A8160C01EA1C3D gpg:…