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How do I change the Alerting configuration settings for Elements Endpoint Protection portal infections email alerting?
Issue: I get a lot of email alerts regarding infections on the customer's computer which has Elements Endpoint Protection (EPP for Computers or EPP for Servers) installed on it. How can I change the infections alerting configuration settings so that I do not get many or none of this emails?Resolution: How to enable or…
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How can I change an Elements subscription from Partner Managed to Company Managed or vice versa?
Issue: How to change an Elements (EPP, EDR, Protection for Microsoft 365 or Vulnerability Management) subscription type from Partner Managed to Company Managed or from Company Managed to Partner Managed. This could apply to the following scenarios:* You're a company buying the product from a reseller and you want to change…
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How to block users from downloading a specific file format with Elements Endpoint Protection?
Issue: How can I block the download of a specific file type, for example MP4 or EXE, with Elements Endpoint Protection (EPP for Computers or EPP for Servers)? Resolution: EPP for Computers and EPP for Servers have the Browsing Protection feature called Content Type Filtering, which can be used to block specific content…
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How do I create a custom WithSecure Elements EPP for Computers or for Servers profile in the Elements Portal?
Issue: How do I create a custom WithSecure Elements EPP for Computers or for Servers profile in the Elements Endpoint Protection Portal?Resolution: Here are instructions on how you can create a custom profile which can be edited in the Elements Endpoint Protection Portal: Creating a custom profile:* Log in to the Elements…
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How do I generate WSDiag diagnostic logs on WithSecure Mac products?
Issue: How do I generate WSDiag diagnostic logs on WithSecure Mac products?Resolution: Please follow the steps below on how you can create a WSDiag logfile on a Mac. * Click on the Withsecure icon on the Menu Bar (top right) * Select 3 horizontal lines. * Click on "Settings..." * On the new window, click on Support. *…
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How to change device name in the Elements Endpoint Protection Portal
Issue: I want to give a different device name to the computer on which I have installed Elements Agent (EPP for Computer or EPP for Servers), how to change the device name (alias) in the Endpoint Protection Portal? Resolution: Follow these steps to change device name in the Elements Endpoint Protection Portal:* Log in to…
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How to exclude specific software updates from Software Updater in WithSecure Elements Endpoint Protection?
Issue: How to create an exclusion for a certain software update with the WithSecure Software Updater feature in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers devices? I do not want to have Software Updater installing updates automatically or have the user manually installing the update…
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How to change the subscription key of Elements Endpoint Protection Agent via the portal or locally on the device?
Issue: How to remotely change the subscription key of the Elements Endpoint Agent (EPP for Computers and EPP for Servers) via the Endpoint Protection Portal?Resolution: Follow these steps to remotely change a subscription key of a device using the Endpoint Protection Portal: * Log into the Endpoint Security Center Portal:…
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How to create a company account in the Elements Endpoint Protection Portal
Issue: How do I create my company account in the Elements Endpoint Protection Portal?Resolution: Follow the steps below to create your company account in the Elements Endpoint Protection Portal:* In your License certificate that was provided by your WithSecure Reseller, verify your Elements subscription key. * After…
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How to export infections report from the Elements Endpoint Protection Portal?
Issue: How can I export the infection report from the Elements Endpoint Protection portal?Resolution: You can export the report the following way:* Login to Elements Endpoint Protection portal * Go to the Reports page * Go to the Infections tab * Click on the Action menu next to Infections (3 dots) * Select Export Report…