Some machines fail software updater Code 514

mabe
mabe W/ Alumni Posts: 2 Security Scout

Hi, 

 

Checked our companys psb and saw few machines (including my own) not being scanned for software updates. 

Employees are in and machines online but last known working time has been July 5. 

 

Affecting small set of machines running Windows 10 (1809, 1903). Some identical machines work fine with same version. 

PSB 19.5, update agent version 4.05.1065.0. 

Same on working and non-working devices.

Manual check gives Failed to scan for missing updates, Error code 514. 

In log it reports:

2019-08-06 10:58:56.939 [3100.3ae0] I: Updating the database.
2019-08-06 11:00:58.317 [3100.3ae0] I: Updating the database. Done.
2019-08-06 11:00:58.317 [3100.3ae0] I: Scanning local system for updates.
2019-08-06 11:00:58.404 [3100.3ae0] I: Scanning local system for updates.Finished with status 'Scanner error; Failed to initialize a scanner.'
2019-08-06 11:00:58.405 [3100.3ae0] I: Updating the database.
2019-08-06 11:05:03.222 [3100.3ae0] I: Updating the database. Done.
2019-08-06 11:05:03.222 [3100.3ae0] I: Scanning local system for updates.
2019-08-06 11:05:03.358 [3100.3ae0] I: Scanning local system for updates.Finished with status 'Scanner error; Failed to initialize a scanner.'

 

Can only say it started during my vacation, last known working time in these machines are from 5.7. around 9:00. 

My log from working time below. 

2019-07-04 14:51:20.476 [1754.2534] I: Deploying updates.
2019-07-04 14:51:20.561 [1754.2534] I: Deploying updates. Done.
2019-07-05 07:02:03.687 [3560.3324] I: Updating the database.
2019-07-05 07:02:35.154 [3560.3324] I: Updating the database. Done.
2019-07-05 07:02:35.154 [3560.3324] I: Scanning local system for updates.
2019-07-05 07:02:52.051 [3560.3324] I: Scanning local system for updates. Done.
2019-07-05 07:02:52.051 [3560.3324] I: Deploying updates.
2019-07-05 07:02:52.090 [3560.3324] I: Deploying updates. Done.
2019-07-05 08:46:06.159 [31ec.2ddc] I: Updating the database.
2019-07-05 08:46:07.270 [31ec.2ddc] I: Updating the database. Done.
2019-07-05 08:46:07.270 [31ec.2ddc] I: Scanning local system for updates.
2019-07-05 08:46:22.588 [31ec.2ddc] I: Scanning local system for updates. Done.
2019-07-05 08:46:22.588 [31ec.2ddc] I: Deploying updates.
2019-07-05 08:46:22.630 [31ec.2ddc] I: Deploying updates. Done.
2019-08-05 06:45:05.861 [2468.3940] I: Updating the database.
2019-08-05 06:46:18.944 [2468.3940] I: Updating the database. Done.
2019-08-05 06:46:18.944 [2468.3940] I: Scanning local system for updates.
2019-08-05 06:46:19.461 [2468.3940] I: Scanning local system for updates.Finished with status 'Scanner error; Failed to initialize a scanner.'

 

Any suggestions?

Comments

  • etomcat
    etomcat W/ Alumni Posts: 1,172 Firewall Master

    Hello,

     

    I wonder if the symptoms could be related to this development:

     

    https://community.f-secure.com/t5/Business-Suite/Upgrades-to-Software-Updater/ta-p/118347

     

    Mandatory upgrades to Software Updater engines bring many improvements

     

    (It should not affect F-Secure PSB, though since it is Cloud-based and updates-hotfixes oneself automagically.)

     

    Best regards: Tamas Feher, Hungary.

     

  • fedool
    fedool W/ Staff, W/ Article Coordinator Posts: 162 W/ Staff

    You could also enable "Pilot" in your profile and you would get latest Computer Protection 19.6 which fixes this issue automatically.

    It will be soon published to everyone to solve this issue

This discussion has been closed.