Add a new subscription
We want to set up a service partner under our company.
when we set up the customer we don’t understand how to add him a subscription? and how to add him new devices?
In addition I attach you a screen shot from the partner.
Answers
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HI Shahar
Check that the subscription key code you ordered is correct for the account you have.
If you have a Company Managed subscription and the PSB account is placed under a reseller partners Solution Provider account (SOP), you cannot add the code there. For that you need to have a Partner Managed subscription.
A code cannot be used on a PSB trial account either, a new account needs to be created or the trial account needs to be converted to a normal commercial account.
A reseller partner can directly contact F-secure Order Services to help you with this.
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Hi,
We are MSP. there are some customers below us.
How can we assign to new customer subscription of trial ?
Our goal is to try establish customer from beginning to the end.
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Hi Shahar
Please open a support case with us, as we need to check with our licensing team.
https://www.f-secure.com/en/business/support-and-downloads/support-request
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