Updates of the macOS client

Hi,

If the product is unable to contact the update server, it will not be able to download any virus definition updates. 

You could consider to perform the following steps to troubleshoot.

1. Check the connectivity status to our backend server:

    You can do this by launching the internet browser and type http://guts2.sp.f-secure.com in the address bar.

  You should see a message saying "F-Secure Automatic Update Server. Unauthorized access is monitored and strictly forbidden."

2. Perform manual update of virus definition files     

3. If the issue still persists, reset the databases by running the commands below.

  a) Launch terminal in your Mac computer.

  b) To unload GUTS2 client launchd job, type the following and hit enter:

     sudo launchctl unload /Library/LaunchDaemons/com.f-secure.fsmac.guts2downloader.plist

  c) To remove GUTS2 data, type the following and hit enter:

     sudo rm -r /usr/local/f-secure/guts2-datadir/[fhs]*

  d) To load GUTS2 client launchd job, type the following and hit enter:

     sudo launchctl load /Library/LaunchDaemons/com.f-secure.fsmac.guts2downloader.plist

Please try to load the GUTS2 services by running the commands below and check if the database is updated successfully after that.

Commands to load the related services:

sudo launchctl load /Library/LaunchDaemons/com.f-secure.fsmac.fsupdated_guts2.plist

sudo launchctl load /Library/LaunchDaemons/com.f-secure.fsmac.guts2downloader.plist

Commands to check the status:

sudo launchctl list | grep guts