Have a nice day

Now i am stuck at this output:

Selecting previously unselected package f-secure-linuxsecurity.
(Reading database ... 5476 files and directories currently installed.)
Preparing to unpack .../f-secure-linuxsecurity.deb ...
Unpacking f-secure-linuxsecurity (12.0.26-1) ...
Setting up f-secure-linuxsecurity (12.0.26-1) ...

Installing F-Secure Linux Security...
Installing F-Secure BaseGuard...
2021-02-19 10:35:54 src/fsbootstrap.c:433[7] executing '/opt/f-secure/fsbg/download/fsbg-100-linux-x86_64/1611223694/content/setup' failed, result 256
2021-02-19 10:35:54 src/fsbootstrap.c:220[7] install failed
2021-02-19 10:35:54 src/fsbootstrap.c:433[7] executing '/opt/f-secure/linuxsecurity/download/linuxsecurity-1200-linux-x86_64/1612250987/content/setup' failed, result 256
2021-02-19 10:35:54 src/fsbootstrap.c:220[7] install failed
activate: fsbootstrap failed (exit status 2)

Could you please tell me, what could cause "result 256"? Thank you.

Every now and then my computer slows to a crawl. Its shows the same symptoms as the high memory usage thread, but is an issue with the "WithSecure Pisces Hoster"

Anything I can do to get rid of this issue?

Steve

Unable login into emea psb portal, password incorrect. In the f-secure client "missing updates" and "installations" list is empty as well.

Some global issue?

I have all hosts giving me this alert 2 or 3 times per day since 06 July 2023, I tested install and uninstall of the client security app from the hosts and run diagnostics to test the internet connection from the hosts to the Policy Manager server and everything seems to be OK but this update is not installing on the hosts. Policy Manager server and console are version 15.30.96312 and Client Security Premium 15.30 version on all hosts.

I also tried manual update check from the Client Security window on one of the hosts but to no success.

"Could not install the following update: F-Secure Ultralight Core (64-bit) 2023-07-06_01 (F-Secure Client Security Premium)" (This is the email alert that comes).

2023-07-14 09:49:32.864 [0c58.1978] I: Installation of 'F-Secure Ultralight Core (64-bit) 2023-07-06_01': Not done, will retry
2023-07-14 09:49:35.314 [0c58.133c] I: Checking for updates from *******************************
2023-07-14 09:49:35.454 [0c58.1978] I: Installation of 'F-Secure Ultralight Core (64-bit) 2023-07-06_01': Not done, will retry
2023-07-14 09:49:35.938 [0c58.133c] I: Checking for updates from *******************************
2023-07-14 09:49:36.094 [0c58.1978] I: Installation of 'F-Secure Ultralight Core (64-bit) 2023-07-06_01': Not done, will retry
2023-07-14 09:49:36.465 [0c58.133c] I: Checking for updates from *******************************
2023-07-14 09:49:36.622 [0c58.1978] I: Installation of 'F-Secure Ultralight Core (64-bit) 2023-07-06_01': Not done, will retry
2023-07-14 09:49:36.778 [0c58.133c] I: Checking for updates from *******************************
2023-07-14 09:49:36.981 [0c58.1978] I: Installation of 'F-Secure Ultralight Core (64-bit) 2023-07-06_01': Not done, will retry
2023-07-14 09:49:37.122 [0c58.133c] I: Checking for updates from *******************************
2023-07-14 09:49:37.309 [0c58.1978] I: Installation of 'F-Secure Ultralight Core (64-bit) 2023-07-06_01': Not done, will retry
2023-07-14 09:49:37.449 [0c58.133c] I: Checking for updates from ******************************* (This is a log from one of the hosts with Client Security 15.30)

Selecting previously unselected package f-secure-linuxsecurity.
(Reading database ... 66812 files and directories currently installed.)
Preparing to unpack .../f-secure-linuxsecurity.deb ...
Unpacking f-secure-linuxsecurity (12.0.50-1) ...
Setting up f-secure-linuxsecurity (12.0.50-1) ...

Installing WithSecure Linux Security 64
2023-04-27 14:58:16 src/verifymanifest.c:127[6] DAAS2 manifest verification failed, error 5
2023-04-27 14:58:16 src/fsbootstrap.c:221[7] DAAS2 signature verification failed
setup: failed to install FSBG: exit status 2
2023-04-27 14:58:16 src/fsbootstrap.c:466[7] executing '/opt/f-secure/linuxsecurity/download/linuxsecurity-1200-linux-x86_64/1682421514/content/setup' failed, result 256
2023-04-27 14:58:16 src/fsbootstrap.c:228[7] install failed
activate: activation failed: exit status 2
Failed to activate the product!

What does that message mean?

Recently three of my clients have the following message:
Details: Could not install the following update: F-Secure Ultralight Core (64-bit) 2023-07-06_01 (F-Secure Client Security).
And these are constantly being emailed that it is not being updated.

I already put the hotfix on 1 of them which can be found here:
https://community.withsecure.com/en/kb/articles/29714-changes-in-support-on-microsoft-windows-minimum-patch-level and force a data base update sync, but nothing.

And the other two no hotfix yet.

What should I do to get this resolved?
I'm just afraid that soon there will be more that the Ultralight Core will not be updated.

Thank you in advance,
Karlo

For a few months, we have had the F-secure Client Security Premium antivirus installed on our computers at work, but I have a problem that my co-workers don't have and that the IT guys don't seem to understand as well:

Every Monday at 13h30 there is the automatic weekly checkup and for 5 to 40 minutes each week, my laptop will slow down, and sometimes almost freeze because of it, because when I look up the Task Manager, the F-Secure Pisces Hoster x64 will have some peaks of memory usage up to 8 Go of RAM (I have 16Go RAM), and can increase Disk usage to 100%. (And the F-Secure plugin hosting service uses something like 500 Mo of RAM all the time)

IT guys tried to uninstall/reinstall it on my computer and even change the hour for the checkup, but it didn't miss, 13h45 and it's back at it

Do you have any solutions or explanations on what causes this problem?

After upgrade Management Server from 15.21 to 16.00 (and of course management console) i can push installations from Server to Workstations, but:

Installation is complete on station and station can get signatures from server, but installation stucks on server on "In progress" and server still says version 15.21 (dont finish it). Worse: When i change anything in polisy station never get that update.

I was try do test upgrade on few workstations, so it seems its not a problem of workstation/s. Comunnication works fine (download signatures from server to workstations works fine). Of course server is "visible" on LAN by name and ip address.

After that upgrade when i manually export client installation file and install it on workstation, management server did not notice it and cant join "new workstation" to polisy server. "Pending" is still 0.

How to check what is going on after upgrade ?

After the update of F-Secure Ultralight Core (64-bit) 2023-11-08_01 today one of our web servers became dead slow under load. The exactly same issue was handled a few months ago here:

https://status.withsecure.com/incidents/7ljdw6xkzckd

We once again had to uninstall WithSecure Server Security to get the performance level back to normal.

Happens with the Withsecure Client Security 16.00.8376 and also with the previous installation package, F-secure Client Security 15.30.3969

What could the issue be? Everything worked fine with Policy Manager 15.30, and at the moment i cannot deploy Client Security to new PCs.

Thanks

After the automated install of F-Secure Ultralight Core (64-bit) 2023-08-22_01 on 28.8.2023 one of our (web) servers is getting dead slow when under heavier load. Uninstalling Server Security restores the server performance but is of course not something that we want to do and this has never happened prior to the update mentioned above.
Reinstalling Server Security reintroduces the same problem when the update gets autoinstalled.

Is this something that someone else also has noted?

The problem is constantly changing paths like:

C:\Program Files\Google\Drive File Stream\78.0.1.0\googledrivefs.exe

where version number changes from time to time. So we would like to be able to use something like:

C:\Program Files\Google\Drive File Stream\*\googledrivefs.exe instead

Malware protection is Disabled after installation.

Can I somehow get this working?

Ubuntu 20.04.6 LTS , Linux 5.15.0 -72 -generic

DEB packages are compatible with Debian and Ubuntu systems. Client version 12.0.445

I am trying to install f-secure-linuxsecurity-12.0.21-1 on a fedora 36 system (I know - not supported, but it worked in the past).

After installing I get:

/opt/f-secure/linuxsecurity/download/linuxsecurity-1200-linux-x86_64/1661945972/content/setup: missing package: python

Please install missing packages and try again.

2022-11-18 09:13:12 src/fsbootstrap.c:466[7] executing '/opt/f-secure/linuxsecurity/download/linuxsecurity-1200-linux-x86_64/1661945972/content/setup' failed, resu

lt 256

2022-11-18 09:13:12 src/fsbootstrap.c:228[7] install failed

activate: activation failed: exit status 2

Failed to activate the product!

"python" is a little bit unspecific. of course python3 is installed. strace did not help.

Does anyone know which package is needed?

Best regards and thanks in advance,

Otto

we've configured WithSecure Elements EPP for Servers Premium (v 22.8) on a Windows Server machine with DataGuard active on some important folders.

We've noticed that for a few days that when files under these folders are accessed (either from clients or from the server) they're automatically "locked" by FsPisces.exe. This means that they could be read but not deleted or renamed (or backed up). I've also noticed that this process is taking a lot of RAM.

My questions are:

-what's the technical purpose of FsPisces.exe? I cannot find an explanation anywhere.

-is its behavior normal?

-how can I unlock the files?

Thank you

Karina

On my computer I've got an old Client Security product (installed in 2014) that I never changed because it was working well and updating.

But now, after being absent for a while, it tells me that I need to update my definitions, but when I go to "check for updates", it tells me that my product is up to date. I've got this for a week or so.

I've tried the reset tool from your guide but it gets an error, I guess it doesn't work on client security.

I don't want to uninstall it because I don't have any license key with me anymore, and I don't know if reinstalling it will keep my current license...

Can you help in any way ?

Thanks, Here are some screenshots and a fsdiag file.

2022-01-31 10:03:29.602 [0944.42a0] I: Update check failed, error=216 (untrusted root ca)

We update to F-secure Client security premium 15.30 but with the update we have the error message "Error with the work of protection. Restart computer" (Error de funcionamiento de la protección. Reinicie el equipo) And "fail searching updates. We can't make a connection with server" (Error al buscar actualizaciones. No se puede establecer conexión con el servidor)

Licence is managed by Policy Manager in a server.

We have few users where F-secure gives a pop-up which says :

F-secure elements have received a critical update. To keep your protection up to date. please restart the computer.

However, even after restart, F-secure again give the same pop up. After multiple restarts the issue remains the same.

The f-secure client version is 22.2 and AV version 4.33.659.0

Windows version : Windows 10 professional (10.0.19041)

This is very annoying for users. and I am looking for the cause and solution for this issue

I have a problem with many 5038 events on our clients. The problem seems to come from the fsamsi64.dll which is reported as corrupted by Defender. It seems to be related to the digital signature of the file, which is not from Microsoft but from F-Secure.

Is there a way to suppress this event? The important events 5038 are completely lost in our client monitoring. Here is the event from a German client:

We use the following F-Sscure product: F-Secure Client Security Premium - Version 15.11

Thanks for your help!

Many greetings

Thanks.

We run F-Secure Policy Manager 15.11 on Ubuntu 20.04.2 LTS. We updated to version 15.20 but now the fspms.service fails to start. We see the following error message in journalctl:

mai 17 16:36:33 server1 fspms[3981]: * Starting F-Secure Policy Manager Server
mai 17 16:36:33 server1 su[4909]: (to fspms) root on none
mai 17 16:36:33 server1 su[4909]: pam_unix(su:session): session opened for user fspms by (uid=0)
mai 17 16:36:34 server1 fspms[4924]: sh: 1: eval: Syntax error: "(" unexpected
mai 17 16:36:34 server1 su[4909]: pam_unix(su:session): session closed for user fspms
mai 17 16:36:39 server1 fspms[3981]: .....  ...fail!
mai 17 16:36:39 server1 systemd[1]: fspms.service: Control process exited, code=exited, status=1/FAILURE
mai 17 16:36:39 server1 systemd[1]: fspms.service: Failed with result 'exit-code'.
mai 17 16:36:39 server1 systemd[1]: Failed to start LSB: F-Secure Policy Manager Server.

Any pointers what might have gone wrong?

Currently we are using Symantec Endpoint Manager and we tried to deinstall this product with the removal tool of F-Secure .

The Group policy for this looks like:

The installation policy looks like:

On the share the users have enough rights we are gething the next error in the eventviewer:

• Assigning the F-Secure OneClient PSB 4.21.1047.0 application from the FSecure Enrollment policy failed. The error is: %% 1274.
• Unassignment of F-Secure OneClient PSB 4.21.1047.0 application from FSecure Enrollment policy failed. The error is: %% 2.
• Assigning the F-Secure PSB Sidegrade application from the Fsecure remove old AV policy failed. The error is: %% 1274.
• Failed to remove the F-Secure PSB Sidegrade application from the Fsecure remove old AV policy. The error is: %% 2.
• Unable to apply changes to software installation settings. The installation of software distributed for this user through Group Policy has been postponed until the next login, as the changes must be applied before the The error is: %% 1274.

Do somebody knows the reason why this is not working currently.

Thanks!