F-Secure Client Security 14.10 is not installing updates "Update check failed, error=115 (operation in progress)" - WithSecure Community
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<h3 data-version="8" data-article="000015249" data-id="issue">Issue:</h3>
<p></p><ul><li>After updating to Server Security Premium 14.00, a group of servers are not getting Virus Definitions</li><li>After upgrading to Client Security 14.10, clients are not getting updates from Policy Manager Server</li></ul><h3 data-id="resolution">Resolution:</h3>
<p>If you are facing this issue with Client Security 14.10 upgrade to Client Security 14.21 or later.<br>In the event that you are facing this issue with Server Security 14.00, open a support request <a rel="nofollow" href="https://www.f-secure.com/en/business/support-and-downloads/support-request">here</a> and request the hotfix FSCS1410-HF07 to resolve the issue.<br></p><p><br>To confirm you are experiencing the same problem, try opening the following logs from affected Client and investigate them. Logs are usually located in the following path: C:\ProgramData\F-Secure </p>
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<p><b>Open</b> the <b>C:\ProgramData\F-Secure\Log\AUA.log</b> and scroll down to the latest event to see if you have a similar error:</p>
</li></ul><pre class="code codeBlock" spellcheck="false" tabindex="0"><br><i>2019-09-23 15:17:09.502 [0e50.1388] I: Connecting to updateserver:80/guts2 (proxy proxy.demo.com:8888)<br>2019-09-23 15:17:09.517 [0e50.1388] I: Update check failed, error=115 (operation in progress)</i></pre>
<ul><li><b>Open </b>the <b>C:\ProgramData\F-Secure\Log\CCF\Guts2Plugin.log </b> and scroll down to the latest event to see if you have a similar error:</li></ul><pre class="code codeBlock" spellcheck="false" tabindex="0"><br><i>2019-10-01 09:54:30.351 [1284.1258] I: Guts2Client::UpdateCurrentProxyForRootServer: Save successful proxy 'proxy.demo.com:8888'<br>2019-10-01 09:54:30.352 [1284.1258] I: Guts2Client::CheckForUpdatesFromServer: Check from server 'fsms:80/guts2'<br>2019-10-01 09:54:30.365 [1284.1258] I: Guts2Client::RefreshAvailablePackages: Trying with proxy 'proxy.demo.com:8888'<br>2019-10-01 09:54:30.581 [1284.1258] I: [fslib] server returned HTTP status code 503 (try again later)<br>2019-10-01 09:54:30.581 [1284.1258] *E: [fslib] unable to fetch update information from the server, error 115 (operation in progress)<br>2019-10-01 09:54:30.581 [1284.1258] I: Guts2Client::RefreshAvailablePackagesProxyConfigured: Failed to refresh available packages, error=115<br>2019-10-01 09:54:30.581 [1284.1258] *E: Guts2Client::CheckForUpdatesFromServer: Failed to refresh available updates list<br>2019-10-01 09:54:30.587 [1284.1258] I: CCFGuts2Plugin::ScheduleCheck: Scheduling next check in 156 seconds</i><br><br></pre>
Under the <b>F-Secure Automatic Updates Agent > HTTP Settings > Use HTTP Proxy</b> and set it to <b>No</b>. Deploy the policy. <br><br><img alt="User-added image" height="276" src="https://us.v-cdn.net/6035899/uploads/SAVCMT13WM87/kcs-0em0x000001oskf.png" width="500" class="embedImage-img importedEmbed-img"></img><br><br>If the changes you made now worked, make sure to enable your <b><i>HTTP-Proxy </i></b><i>to <b><</b></i><b>updateserveraddress>:80 (:443)</b><br><br><br><br>
<p>Article no: 000015249</p>
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