Partner Portal is displaying message "error! Record savings failed" when renewing a customer's subscription key - WithSecure Community
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<h3 data-version="4" data-article="000020091" data-id="issue">Issue:</h3>
<p>I am trying to renew my customers license in Partner Portal 2 and the portal is displaying "error! Record savings failed". How can I proceed?</p>
<h3 data-id="resolution">Resolution:</h3>
<p>This is an expected issue when the address entered for the end customer exceeds 80 characters during F-Secure license ordering or renewal in Partner Portal. Once you modify the address to 80 or lesser characters, the order will be placed successfully.</p>
<p>Article no: 000020091</p>
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