F-Secure Client Security 14.x unable to dowload virus definition updates with error=201 (timed out) - WithSecure Community
<main>
<article class="userContent">
<h3 data-version="2" data-article="000019644" data-id="issue">Issue:</h3>
<p>I have installed F-Secure Client Security 14.x and the host is unable to communicate with Policy Manager to download updates. I have re-installed F-Secure Client Security in the host and the issue persists.</p>
<h3 data-id="resolution">Resolution:</h3>
<p>This issue is related to missing F-Secure Ultralight services. Proceed to verify if the following F-Secure services are running in services.msc:<br></p><ul><li>F-Secure Device Control</li><li>F-Secure Hoster</li><li>F-Secure Hoster (Restricted)</li><li>F-Secure Ultralight Hoster</li><li>F-Secure Ultralight Network Hoster</li><li>F-Secure Ultralight ORSP Client</li><li>F-Secure Ultralight Protected Hoster</li></ul>
If F-Secure Utralight services are missing from the list, the issue is most likely due to the Ultralight not installed properly because of the older version of Client Security. Run the <a rel="nofollow" href="https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe">F-Secure uninstallation tool</a> to clean up what was left from the previous installation. Next, remove F-Secure folders and files from Program Files and ProgramData including the F-Secure registry entries from the Registry Editor:
<ul><li>HKEY_LOCAL_MACHINE\SOFTWARE\Data Fellows - 32bit</li><li>HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Data Fellows - 64bit</li></ul>
Once the uninstallation process completes, proceed to re-install F-Secure Client Security 14.10 on the host to resolve the issue.<br>
<p>Article no: 000019644</p>
</article>
</main>