F-Secure is launching an upgraded eService Portal The new portal includes the following improvements:
- A more transparent process for submitting and following up on your Support tickets
- Unified access across all F-Secure portals
- Self-service options and access to our Knowledge Base to assist you in troubleshooting and implementation of our products
- Overall usability enhancements
Your user account will be upgraded from Monday, 26 April, 2021. Once your user account is upgraded, you will receive 2 automated emails:
- A Business Account email from F-Secure including your new account username and a link to set your Business Account password.
- An eService Portal welcome email from F-Secure detailing how to access your account. You can access the portal via this link: https://f-secure-services.force.com/eService/s/
Below we have put together some frequently asked questions that relate to the new eService Portal and the upgrade.
I have an eService Portal user account. What will happen?
We will create an F-Secure Business Account for you.
This allows you access to a range of F-Secure services, including the new eService Portal. You will soon receive an automated email with your new account and user name. You need to access your Business Account and set a new password before you can use the new eService Portal.
Once the new account is activated, you will be able to access the new eService Portal using a new URL: https://f-secure-services.force.com/eService/s/
To log into the new F-Secure eService Portal, on the login page, select Login with Business Account before entering your Business Account credentials.
What happens to the old eService Portal after the upgrade?
After the upgrade, the old eService Portal will no longer be accessible. You can use your Business Account credentials (your email and password) to log in to the new F-Secure eService Portal.
I did not receive the Business Account or the eService Portal welcome email. What should I do?
Note: If you have not yet received the Business Account or the eService Portal welcome email, your eService Portal user account may not have been upgraded yet.
To log into the new F-Secure eService Portal, on the login page, select Login with Business Account before entering your Business Account credentials.
Which credentials should I use to log in?
With the upgrade, we have changed the way the login works. With the new eService Portal, you need a valid Business Account to log in. This means that the credentials that you have previously been using to log in to the eService Portal are no longer valid.
What happens if I cannot log in?
If you are unable to log in, try logging in with a different browser first and make sure that you are using your Business Account credentials (username and password).
Tip:
Your username is the email address that the eService Portal welcome email is sent to. If you have several Business Accounts, use the account registered under the email address that the eService Portal welcome email is sent to.
If the issue persists, you can use the Forgot your password? link from the new eService Portal login page to reset your password.
If, after resetting your password, you are still unable to log in, there is most likely a mismatch between your eService Portal user account and your Business Account (if your Business Account username is something else other than your email address). Here is what to do:
- Edit your Business Account username to be your email address, or
- Please visit our Support pages to find out our Support phone numbers.
What happens if I need to change my password?
You can use the Forgot your password? link from the new eService Portal login page to reset your password.
Note: When you reset your password, your new password is changed for all other F-Secure portals that you may have in use.
Do I have to recreate all my data?
No, you don't. It is only your user account that is being upgraded to the new F-Secure eService Portal. All your data on open cases and case history remain intact.
Will all my information remain safe?
Yes. It is only your user account that is being upgraded.
How do I create a new eService Portal user account?
If you are reselling F-Secure products for Business purposes, please make a request at business-support-registration@f-secure.com. In the email, please include your first name, last name, email address, and F-Secure Account ID.
If you are a Reseller Partner or a Distributor Partner, please make a user account request for the Partner Portal, at https://f-secure-services.force.com/partnerportal/.
How can I reach out to Support?
If you have an Operator Portal user account, you can reach out to Support by opening a Support ticket.
Otherwise, please visit our Support pages to find our Support phone numbers.