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Elements Vulnerability Management - User's "First and last name showing" as "_Not_SET__ __NOT_SET__" in Elements Portal.
Issue: When adding new users for Elements Vulnerability Management, you can no longer enter first and last names, only the email address. Consequently, when viewing the user information in the Elements Portal, the first and last name shows up as __NOT_SET__ __NOT_SET__Resolution: It is normal for the username to be shown…
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Elements Vulnerability Management API call to enable vulnerability agent scanning fails with error "Request header field X-Forwarded-For is not allowed."
Issue: Using the following API endpoints to enable or disable vulnerability agent scanning: "https://portal.radar.elements.withsecure.com/api/latest/things/enable" "https://portal.radar.elements.withsecure.com/api/latest/things/disable". Getting the error when trying to enable scanning. Error: Request header field…
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How can a partner or end-customer get administrator rights to access Elements Exposure Management?
Question: How can a partner or end-customer company get administrator rights so that they can access all Elements Exposure Management pages and settings in Elements Security Center? Resolution: The Exposure Management - Exposure rights are not granted automatically for either partners or end-customer companies even if a…
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Elements Vulnerability Management product section missing in the Elements Security Center
Issue: Why is Elements Vulnerability Management product view missing or not visible on the menu on the left in the Elements Security Center? Resolution: The navigation for Elements Vulnerability Management has been changed on the 30th of August 2024 after the introduction of the new Elements Exposure Management product.…
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How to migrate the Elements Vulnerability Management scan node from an old server to a new server?
Issue: How to migrate the Elements Vulnerability Management scan node from an old server to a new server? Resolution: To migrate the scan node from an old server to a new one:* Uninstall Scan Node Agent from the current server by following the instructions in this link: * On the new server, install Scan Node Agent using…
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How can I check if specific vulnerability or CVE is covered in Elements Vulnerability Management ?
Issue: How can I check if specific vulnerability or CVE is covered in Elements Exposure Management (formerly known as Vulnerability Management)?Resolution: Option 1: You can view if Elements Exposure Management has coverage for a specific vulnerability directly from the Elements portal: * Login to Elements Elements…
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How to create WithSecure Elements Vulnerability Management API keys for authentication
Issue: How to create WithSecure Elements Vulnerability Management API keys for authenticationResolution: An API key consists of an access key (for example, PA3IAKNANLM9) and a secret key (for example, UO9mkDEHFGa1Vau6o#1AfxwRmBQW@!qV). Note that the sample requests in this documentation show access and secret keys enclosed…
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How to add, edit (modify) or remove an existing user in the Elements Vulnerability Management portal?
Issue: How to remove / add / change / modify user in the Elements Vulnerability Management portalResolution: The Users page in the Elements Vulnerability Management portal allows to manage user access using Role Based Access Control (RBAC) principles. Users with administrator role have full access rights to user…
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Where can I order Scan Node license for my Elements Vulnerability Management account?
Issue: During the installation of a Vulnerability scan node, a license.fsrl file is required. Where can I order or download the Scan Node license for my Elements Vulnerability Management account? Resolution: A user with an administrator role or with "manage system" privileges can order a Scan Node license and download the…
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WithSecure Elements Vulnerability Management Linux Scan Node Agent is not scanning or updating
Issue: My Elements Vulnerability Management Linux Scan Node Agent is not running, scanning or updating. I get the following error: Engine update: Scan Node Agent does not contain the latest available (revision: 65388) vulnerability signatures and updates. Either the Scan Node Agent is not running or there is no network…