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How to renew an WithSecure Elements Endpoint Protection and Business Suite subscription?
Issue: How to renew an WithSecure Elements Endpoint Protection and Business Suite subscription?* Elements EPP for Computers * Elements EPP for Servers * Elements EDR for Computers * Elements EDR for Servers * Elements EPP for Mobiles (Mobile Protection) * Client Security * Server Security * Atlant * Elements Vulnerability…
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How to uninstall Elements Agent if Tamper Protection feature is enabled?
Issue: When the Tamper Protection (Resource protection) feature enabled on a device, how can the Elements Agent be uninstalled if Tamper Protection is blocking the uninstallation using uninstallation tool and a local user is not allowed to use the Windows apps and features function to uninstall Elements Agent?Resolution:…
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How to exclude a file or folder from Real-Time Scanning or DeepGuard for Elements Endpoint Protection?
Issue: How to create a Real-Time Scanning or DeepGuard exclusion for a file or folder for Elements Endpoint Protection (EPP for Computers or EPP for Servers) when the SHA-1 of the application changes with each update?Resolution: You can exclude a file or folder from all security measures by following these steps:* Log in…
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How to exclude a URL address from being blocked by Elements Endpoint Protection Connection Control feature?
Issue: How to create a Connection Control exclusion, so that a URL or website address will not be blocked by Elements Endpoint Protection (EPP for Computers or EPP for Servers) Connection Control feature?Resolution: The site needs to be added to the allowed sites list, so that the user can continue to the website even if…
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How to exclude file extensions from Real-time scanning via the Elements Endpoint Protection portal?
Issue: How to exclude file extensions from WithSecure Elements EPP for Computers and for Servers Real-time scanning using the WithSecure Elements Endpoint Protection portal?Resolution: Follow these steps to create an Real-time scanning exclusion for specific file extensions: * Log in to the Elements Endpoint Protection…
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How to reset biometric key device registration in the Elements Security Center portal?
Issue: How to reset biometric key device registration in the Elements Security Center portal? For example if a device or computer was reinstalled and the biometric keys for it need to be added again for faster two-factor authentication (2FA)Resolution: Here are the steps on how to reset the biometric keys for a device: *…
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How to deploy Elements EPP for Computers (Mac) using Intune?
Issue: How to deploy Elements EPP for Computers (Mac) using Intune?Resolution: You could follow the instructions below in order to deploy Elements EPP for Computer (Mac) using Intune to your Mac devices. Note: Make sure that you have added your Mac devices to the Intune Company Portal before proceeding with this…
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How to reset the host UID of a WithSecure Elements Agent device?
Issue: How to reset the host UUID (Unique ID) of WithSecure Elements Agent (Elements EPP for Computers or Elements EPP for Servers) client?Resolution: You can use a tool called ws_oneclient_logout.exe which can be used to reset the GUID for existing Elements Agent installation.* Open a command prompt with administrator…
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Installing Elements Endpoint Protection using a clone image
Issue: How to deploy WithSecure Elements Agent (EPP for Computers or for Servers) using a clone image?Resolution: Follow the instructions here for installing the WithSecure Elements Agent using a clone image.
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Installing Elements EPP for Servers in persistent mode on Citrix servers
Issue: How to install Elements EPP for Servers in persistent mode on Citrix Servers? How to automatically assign a profile to a Citrix Server?Resolution: * When creating the image with the ElementsAgentinstaller.exe, you can either use a profile parameter or manually define what profile this image will use. * There is…