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Wrong username or password error when trying to login to my account in Elements Security Center portal
Issue: Upon logging into WithSecure Elements Security Center, I get an error saying my login credentials are incorrect. Error: Wrong username or password. Resolution: You need to ensure that you use the correct URL to log into the WithSecure Elements Security Center using the correct username:…
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WithSecure Elements EPP firewall is blocking RDP access for computers
Issue: RDP connections for computers are being blocked by WithSecure Elements Endpoint Protection (EPP) firewall.Resolution: The default WithSecure Office (open) firewall rules blocks RDP connection. If you have a current profile where Firewall rule allows RDP access, select the list of devices and assign the profile…
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Will WithSecure support upcoming MacOS Tahoe?
Issue: Are you able to give us a date when WithSecure will support macOS Tahoe (which will probably be released soon). Resolution: Elements Agent We will be releasing Elements Agent 25.4 which contains Tahoe compatibility. In Q4 there is going to be a Elements Agent 25.5 built with full Xcode 26 & macOS 26 SDKs MDR MDR…
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Elements Collaboration Protection marks all mailboxes that have lost the connection to Microsoft as TemporaryFailure
Issue: Elements Collaboration Protection marks all mailboxes that have lost the connection to Microsoft as TemporaryFailureResolution: Due to the failure or system glitch between Microsoft365 and Collaboration protection, Collaboration Protection sometimes looses connectivity to Microsoft365 accounts. This is causing…
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After installing Elements Agent client with EDR subscription, the message "Device sensor is not operational" show up
Issue: After installing Elements Agent client with EDR subscription, the message "Device sensor is not operational" is shown in the local Elements Agent user interface. Resolution: You need to ensure that you have allowed the network traffic to the following addresses in your network firewall. The client sensor silently…
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Elements Connector error "Connection to the update server has failed for address https://guts2.sp.f-secure.com"
Issue: When an Elements Connector's details are viewed in the Elements Security Center portal, the Status page shows the following error notification:* Connection to the update server(s) has failed: https://guts2.sp.f-secure.com Resolution: This error notification is to be expected. The https://guts2.sp.f-secure.com…
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How to configure Elements Endpoint Detection and Response alert email ONLY to be sent when severe or high risk level happened?
Issue: Normally, the alert notification email from EDR will be sent when a detection with he risk level at "Severe", "High" and "Medium" has been added to the portal, but is it possible to configure the alert email that ONLY will be notified when "Severe" or "high" risk level has happened? Is it possible to filter the…
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Spam email getting through even if Elements Collaboration Protection is in use
Issue: Why is spam / bulk / advertising / phishing email getting through even if Elements Collaboration Protection is in use? Shouldn't spam email be filtered by the spam filter? Resolution: Elements Collaboration Protection does not include a spam filter. Microsoft Office 365 has its own anti-spam policies, of which you…
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What is "suspicious hidden inbox rules" option on inbox rule scanning feature in Collaboration Protection.
Issue: What is "suspicious hidden inbox rules" option on inbox rule scanning feature in Collaboration Protection.Resolution: Detect suspicious inbox rule where attacker tries to move content between hidden folders to remain undetected. Attackers use these kinds of rules to manipulate the original mailbox user, remain…
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Elements Collaboration Protection: Breach detected time is recorded differently with actual occurred time in portal
Issue: Breach detected time is recorded differently with actual occurred time in portal.Resolution: Breach occurred shows when a breach happened. Breach detected is the date when our solution received an information about the breach. Depending on the case, it can take some time for breach database to realize they were…