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How to create a custom email report for Elements Endpoint Protection?
Issue: How to create a custom email report for Elements Endpoint Protection? How to have an email report include specific information, such as:* Device name * Client version * Assigned profile * Status updated * Malware protection status * Software updates status Resolution: Elements Endpoint Protection has the Email…
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How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios:* User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
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How to create a DeepGuard exclusion for Elements Endpoint Protection?
Issue: How to exclude a file, folder or application that is incorrectly blocked by Elements Endpoint Protection (EPP for Computers or EPP for Servers) DeepGuard feature? Resolution: If a file, that you are sure to be safe, is being blocked by DeepGuard, you can exclude a file or folder from all security measures by…
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How to disable TLS version 1.0 and 1.1 for Elements Connector in Windows
Issue: How to disable TLS versions 1.0 and 1.1 for Elements Connector?Resolution: You may refer the below steps to disable the TLS 1.0 and 1.1 encryption by using Windows registry editor:* Run Windows Registry Editor (Regedit) as administrator. * Create the following string registry key:* For Elements Connector (Windows)…
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How to disable Web Traffic Scanning (Advanced Network Protection) for Elements Endpoint Protection in the portal?
Issue: How to disable Web Traffic Scanning (Advanced Network Protection) for Elements Endpoint Protection (EPP for Computers and EPP for Servers) in the portal?Resolution: The Advanced Network Protection feature is called Web Traffic Scanning in the Computer Protection PSB Portal profile. You can disable or enable it by…
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How to import or export JSON file in Elements Endpoint Protection portal for Browsing Protection configuration?
Issue: Importing or exporting JSON file for Elements Endpoint Protection (EPP for Computers or for Servers) Browsing Protection configurationResolution: You can follow the steps below to import or export JSON file in the Elements Endpoint Protection portal for Browsing Protection configuration:* Login to Elements Endpoint…
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How to create an Elements Endpoint Protection Application Control exclusion rule
Issue: How to create or add an Elements Endpoint Protection Application Control exclusion rule if an application has been blocked for example by a default rule. Resolution: If an application has been blocked by an Application Control rule, you need to first check the block details from the Elements Endpoint Protection…
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How to create an Elements Endpoint Protection profile that blocks all internet sites except for selected sites
Issue: How to create a profile for Elements Endpoint Protection (EPP for Computers and EPP for Servers) that blocks every internet website (URLs) except for allowed or whitelisted pages?Resolution: You can block everything except allowed sites by following these steps:* Log in to the Elements Endpoint Protection Portal *…
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How to remove a device in the Elements Security Center?
Issue: How to remove an Elements EPP for Computers or EPP for Servers device in the Elements Security Center? How to release a license? Resolution: You can remove devices from the Elements Security Center by following the steps below. Once a device has been removed from the Elements Security Center, the license it was…
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How to migrate computers from WithSecure Client Security to WithSecure Elements EPP for Computers and from Server Security to WithSecure Elements EPP for Servers
Issue: How to migrate Business Suite Server Security to Elements EPP for Servers for Windows using Policy Manager? Does the server need to be restarted to finish the migration? how to migrate computers from WithSecure Client Security to WithSecure Elements EPP for Computers and from Server Security to WithSecure Elements…