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How to enable automatic installation of Software Updater security updates in the Elements Security Center Portal?
Issue: How to enable automatic installation of Software Updater security updates in the Elements Security Center Portal for Eleemnts Agent devices (EPP for Computers or EPP for Servers)? Resolution: * Log in to the Elements Security Center Portal * Navigate to the Security configurations > Profiles page * Select the…
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How to remove duplicate Browsing Protection by F-Secure extension from browser for Elements Endpoint Protection?
Issue: After installation of the new Browsing Protection by WithSecure browser add-on / extension, how to make sure that the old Browsing Protection by F-Secure extension is removed from the browsers, so that it doesn't create a pop-up notification for the user to enable the extension?Resolution: For Firefox, you may try…
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How to create or generate a WSDIAG diagnostics file on a Windows computer?
Issue: How to create or generate a WSDIAG diagnostics file on a Windows computer? Resolution: Follow the steps below to generate a WSDIAG report. Click on the Windows Start button In the list of apps, click on WithSecure Click on WithSecure Support tools Click Run diagnostics Once completed, it generates a file called…
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How to enable debug logging for Elements Agent for Mac
Issue: How to enable debug logging for Elements Agent for Mac?Resolution: * Click the WithSecure icon in the top-right corner * Click on the hamburger menu in the Elements Agent user interface and select Preferences * Go to the Support tab in preferences * Click Enable debug logging * Open System settings from the dock *…
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How to transfer or change a corporate customer company from old reseller partner to new?
Issue: How to transfer, move or change a customer company from old reseller partner to a new reseller partner? Resolution: If you are a reseller partner, you can open a ticket to the WithSecure Order Services team using the WithSecure Partner Portal to have the end-customer moved. How to open a ticket: Log in to the…
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How to install Elements Mobile Protection to Android or Apple iOS mobile devices?
Issue: How to install Elements Mobile Protection to Android or Apple iOS mobile devices from the Elements Endpoint Protection portal? Resolution: Follow the steps below to send Elements Mobile Protection installation email to Android or Apple iOS devices: * Log in to the Elements Security Center: WithSecure™ Elements…
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How to enable or disable Tamper Protection feature for Elements Endpoint Protection?
Issue: How to enable or disable Tamper Protection feature for Elements Endpoint Protection?Resolution: How to enable or disable Tamper Protection completely: * Log in to the Elements Security Center Portal * Go to the Security Configurations on the left menu * Go to the Profiles page * Click on the profile you want to edit…
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How to customize the logo used in Elements Endpoint Protection Portal or on the Elements Agent?
Issue: I as an WithSecure Solution provider (SOP) do not know where or how to upload my company logo for my WithSecure Elements customers. I want to have my company logo visible on the Elements Endpoint Protection portal and on the Elements Agent. Resolution: You can customize the WithSecure Elements portal with your logo…
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How to renew an WithSecure Elements Endpoint Protection and Business Suite subscription?
Issue: How to renew an WithSecure Elements Endpoint Protection and Business Suite subscription?* Elements EPP for Computers * Elements EPP for Servers * Elements EDR for Computers * Elements EDR for Servers * Elements EPP for Mobiles (Mobile Protection) * Client Security * Server Security * Atlant * Elements Vulnerability…
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Kuinka poistaa Elements Agentin asennus, jos peukaloinnin esto on käytössä?
Ongelma: Kun peukaloinnin esto (resurssien suojaus) on käytössä laitteessa, miten Elements Agentin asennus voidaan poistaa, jos peukaloinnin esto estää asennuksen poistamisen poistotyökalulla ja paikallinen käyttäjä ei saa käyttää Windowsin sovellusten ja ominaisuuksien toimintoa Elements Agentin asennuksen…