Issue: When multiple devices have been selected in the Elements Endpoint Protection Portal Devices list, only Move to blocklist can be selected while Remove permanently has been grayed out.Resolution: This is by design. The Move to blocklist will remove the device from the list, release the license and move the device to…
Issue: I get the following error: "failed to invite multiple devices via CSV file!", when trying to invite multiple devices to Elements Endpoint Protection portal for Elements EPP for Mobiles (Mobile protection).Resolution: Make sure you are importing the details in the following CSV format: <owner email>;<owner last…
Issue: * Unable to install Elements Agent (Elements Endpoint Protection Agent) due to .NET Framework 4.7.2 dependency. This affects multiple operating-systems, including Windows 7, 8 and Windows 10 and Windows Server. * This can trigger the error: NET Framework of version 4.7.2 or greater is not installed - msi error…
Issue: Elements Endpoint Protection portal's Security Events page shows Trojan:W32/GenInflated.B infection name for: * C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\DeliveryOptimization\Cache\6b9a4d43-a587-4b92-882f-398e6d291cb5\content.bin\[50] PowerAutomateDesktop-11.2401.31.0-x64.msix\[1]…
Issue: Trying to reset user account password for the Elements Portal/Business Account but no email is sentResolution: If you don't get an email message when using the forgot password function in the Elements portal/Business Account try the following:* Check that you are using the correct username or email address. * Clear…
Issue: When Windows Endpoint client is installed, in C:\Windows\Temp\, the folder fs-capricorn fills up hard disk with files named AV-malware-names until there is no free space left.Resolution: The files in the fs-capricorn folder are normally deleted when the computer is shut down. Unexpected system crashes can cause a…
Issue: The "Save profile" button in an Endpoint Protection profile is grayed out hence unable to save the profile in the Elements Security Center Portal. Resolution: There can be different scenarios that could cause the problem. Check the following: * The active firewall profile is set to Automatic selection but no…
Issue: The Application Control rule "Block rare and unknown files in Temp folder" or "Block rare and unknown files in Downloads folder" in the Elements Endpoint Protection client (Elements EPP for Computers or Elements EPP for Servers) block an application from running. How can we create an Application Control exclusion to…
Issue: * The message "Policy does not require the password" is seen next to the user properties under the device status in the Elements Security Center. What goes wrong with the user on the device in this case? * The issue "Device at risk due to accounts for which password is not required" is showing up in the dashboard in…
Issue: Unable to access WithSecure Elements portal from the old elements.f-secure.com or emea.psb.f-secure.com addresses. Connection ends in errors such as: * Hmmm… can't reach this page. (Edge) * This site can't be reached (Chrome) * Hmm. We're having trouble finding that site (Firefox) Resolution: As announced early in…