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Elements Endpoint Protection Agent installation on Windows host fails between 80 to 99%
Issue: I am trying to install Elements Endpoint Protection Agent (EPP for Computers and EPP for Servers) on a Windows host and it failed between 80 to 99%. In fsdiag, NetworkInstaller.log displays the following entry: *E: MsiMessageCallback: MSI: Service 'F-Secure Hoster (Restricted)' (fsnethoster) failed to start. Verify…
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Elements Endpoint Protection cannot download updates from GUTS2 server with error=71 (protocol error)
Issue: Elements EPP for Servers shows "protection malfunction" status in the local user interface due to it being unable to download updates from GUTS2 server. AUA.log shows: I: Checking for updates from https://guts2.sp.f-secure.com I: Update check failed, error=71 (protocol error) Example errors: *I: [fslib] downloading…
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Elements Endpoint Protection profile Real-Time Scanning excluded objects exclusion does not work with DeepGuard
Issue: After creating a Real-time scanning > Excluded objects exclusion in the Elements Endpoint Protection profile for Elements EPP for Computers or EPP for Servers, the DeepGuard feature is still blocking an application when trying to run it. The file or folder is visible on the local App and file control list with the…
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Elements Endpoint Protection company account sees profiles belonging to other companies
Issue: We are a solution provider and have noticed that Elements Endpoint Protection settings profiles created for specific customers are visible to the administrators belonging to other companies we manage. How can we see who has the rights to which profiles, and what can be done about administrators seeing profiles…
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Elements Endpoint Protection client does not take the new expiry date into use after subscription key was renewed
Issue: Elements Agent (EPP for Computers or EPP for Servers) does not take the new expiry date into use after the subscription key is renewed.Resolution: * In the scenario whereby Elements Endpoint Protection (Elements EPP for Computers or for Servers) subscription is renewed when a subscription is still valid, there is a…
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Elements Endpoint Protection Software Updater is showing "Excluded from automatic installation" for Critical Updates that are not excluded in Profiles
Issue: I have an issue with Elements Endpoint Protection (EPP for Computers or EPP for Servers) Software Updater, where one or more updates are not auto-updating due to the status "Excluded from the automatic installation", even though these updates are not excluded in the Software Updater list of the profile that…
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Elements Endpoint Protection subscription usage exceeds the maximum subscription size
Issue: Elements Endpoint Protection (EPP for Computers or for Servers) subscription usage exceeds the maximum subscription size. For example, subscription size might be 200 and showing in the portal as 203/200.Resolution: This may occur when computers running older versions of Workstation Security (11.X and older) are…
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EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Issue: Elements Agent installed on a Windows Server causes the following error to be output in the Windows Event log: fshoster32 (24224,D,50) WSResourceMonitorPlugin: An attempt to open the file "C:\Windows\Sysnative\sru\SRUDB.dat" for read only access failed with system error 32 (0x00000020): "The process cannot access…
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Elements Endpoint Protection Tamper Protection blocks an application and an alert is sent to the Security Events page in the portal
Issue: When Elements Endpoint Protection Tamper Protection (Resource Protection) feature is enabled, an application / software / process is blocked and Tamper Protection alerts logged in the Security Event -page in Elements Endpoint Protection portal. Example of alert shown on the Security Events page: Alert source: Tamper…
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Elements Endpoint Protection Web traffic scanning (Advanced Network Protection) is blocking or slowing down HTTP connections to an internal server, URL or of an application
Issue: * When the Web traffic scanning (Advanced Network Protection) feature is enabled, some applications are unable to connect to an internal server and some website addresses (URLs) are inaccessible or some applications have connectivity or performance (slowness) issues * Java-based applications unable to connect to an…