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How do I create a custom WithSecure Elements EPP for Computers or for Servers profile in the Elements Portal?
Issue: How do I create a custom WithSecure Elements EPP for Computers or for Servers profile in the Elements Endpoint Protection Portal?Resolution: Here are instructions on how you can create a custom profile which can be edited in the Elements Endpoint Protection Portal: Creating a custom profile:* Log in to the Elements…
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How do I generate WSDiag diagnostic logs on WithSecure Mac products?
Issue: How do I generate WSDiag diagnostic logs on WithSecure Mac products?Resolution: Please follow the steps below on how you can create a WSDiag logfile on a Mac. * Click on the Withsecure icon on the Menu Bar (top right) * Select 3 horizontal lines. * Click on "Settings..." * On the new window, click on Support. *…
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How to change device name in the Elements Security Center Portal?
Issue: I want to give a different device name to the computer on which I have installed Elements Agent (EPP for Computer or EPP for Servers), how to change the device name (alias) in the Element Security Center Portal? Resolution: Follow these steps to change device name in the Elements Security Center Portal: * Log in to…
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How to exclude specific software updates from Software Updater in WithSecure Elements Endpoint Protection?
Issue: How to create an exclusion for a certain software update with the WithSecure Software Updater feature in the Elements Security Center Portal for EPP for Computers or EPP for Servers devices? I do not want to have Software Updater installing updates automatically or have the user manually installing the update.…
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How to change the subscription key of Elements Endpoint Protection Agent via the portal or locally on the device?
Issue: How to remotely change the subscription key of the Elements Endpoint Agent (EPP for Computers and EPP for Servers) via the Endpoint Protection Portal?Resolution: Follow these steps to remotely change a subscription key of a device using the Endpoint Protection Portal: * Log into the Endpoint Security Center Portal:…
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How to create a company account in the Elements Endpoint Protection Portal
Issue: How do I create my company account in the Elements Endpoint Protection Portal?Resolution: Follow the steps below to create your company account in the Elements Endpoint Protection Portal:* In your License certificate that was provided by your WithSecure Reseller, verify your Elements subscription key. * After…
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How to export infections report from the Elements Endpoint Protection Portal?
Issue: How can I export the infection report from the Elements Endpoint Protection portal?Resolution: You can export the report the following way:* Login to Elements Endpoint Protection portal * Go to the Reports page * Go to the Infections tab * Click on the Action menu next to Infections (3 dots) * Select Export Report…
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How to create a custom Elements Endpoint Protection profile to allow VPN traffic through the firewall? Which ports to open?
Issue: * After installing Elements Agent (EPP for Computers or for Servers), VPN connection stopped working and is blocked by the Windows firewall. * How to create a custom Elements Endpoint Protection profile to allow the VPN connection? * Which ports need to be opened to allow PPTP, L2TP and IPSec VPN connection through…
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How to create a custom email report for Elements Endpoint Protection?
Issue: How to create a custom email report for Elements Endpoint Protection? How to have an email report include specific information, such as:* Device name * Client version * Assigned profile * Status updated * Malware protection status * Software updates status Resolution: Elements Endpoint Protection has the Email…
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How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…