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Devices are getting blocked. How can I grant access to specific devices on Policy Manager?
Issue: My devices are getting blocked. How can I grant access to specific devices on Policy Manager?Resolution: You can set rules to allow a specific device while all other devices under the same class are blocked. You need to know the hardware ID of the device that you want to allow before you can create a rule that…
Does Policy Manager Console have activity logging (audit trail / auditing)?
Issue: Does Policy Manager create and maintain an audit log for user and admin activity? For example for these events:* User login / logoff * Host deletion / add / rename events * Policy sub-domain deletion / add / rename events * Change of policy settings Resolution: The Policy Manager Server logs can be found in the…
Does Policy Manager support Windows Management Instrumentation (WMI) Integration?
Issue: Windows Management Instrumentation (WMI) Integration with Policy Manager for WindowsResolution: Policy Manager supports Windows Management Instrumentation (WMI) Integration. See this user guide for more…
Error: "The Host Module HTTPS port number specified is already in use." when installing WithSecure Policy Manager Server
Issue: When installing WithSecure Policy Manager Server or Policy Manager Proxy the user receives the following error after clicking Next on the Configure ports page: Error: "The Host Module HTTPS port number specified is already in use." Resolution: If the port you have chosen for WithSecure Policy Manager Server or…
Error: "The keycode that you entered is not valid" when trying to export an installation package for Client Security or Server Security
Issue: When trying to create or export an installation package for Client Security or Server Security from the Policy Manager Console, the user receives the following error message when entering the license key: "The keycode that you entered is not valid"Resolution: As with earlier major versions of Client Security and…
f-secure-baseguard services gone for Linux Security 64 and Atlant after FSBG 1.0.907 update
Issue: F-Secure Baseguard services f-secure-baseguard-orspgw and f-secure-baseguard-update services are gone for Linux Security 64 and Atlant after FSBG 1.0.907 update.Resolution: This is an intended change for Linux Security 64 and Atlant from FSBG version 1.0.907 onwards. These services were removed since they are no…
Files detected as "Password Protected" when scanning them on Linux Security
Issue: When I run the command fsav [path/file] the command returns "ERROR: Password protected file" Resolution: "Treat password-protected files as safe" setting on WEBUI has been disabled. This means that a message of "Password protected file" will be output every time such files are being scanned. By default, the setting…
How can I configure or change the intermediate server failover time of a Client Security client?
Issue: How to configure or change the default server failover time for clients to fetch the updates from the WithSecure Update Server when they are unable to reach the Policy Manager Server?Resolution: Changing the failover time requires the use of "advanced mode" in the Policy Manager Console:* Open the Policy Manager…
Host module error http port 80 when trying to install Policy Manager
Issue: Policy Manager and Server Security was installed on server, but had to be uninstalled and reinstalled due to power cut. Reinstallation of Policy Manager failed due to host module error on http port 80Resolution: Check if port 80 is used by service by launching a web browser locally on the server. Open the following…
Host unable to connect to WithSecure Policy Manager Server after upgrading or installing WithSecure Client Security
Issue: After upgrading or installing WithSecure Client Security/Server Security 16, you encounter issues with communication. Symptoms include:* the host is unable to connect to WithSecure Policy Manager Server * the host is not visible on the "Import host" list in WithSecure Policy Manager Console. However, the hosts might…