-
WithSecure Messaging Security Gateway (MSG) license still shows expired despite the renewal
Issue: I have renewed my WithSecure Messaging Security Gateway (MSG) license but the appliance still states the license is expired, how can I fix this issue?Resolution: Despite renewing your WithSecure Messaging Security Gateway (MSG) license, there is a possibility the license expiry date is not updated in our system.…
-
MSG is blocking emails due to blacklisted IP
Issue: Trying to send emails through MSG results in the following Non-Delivery Report (NDR) message: SMTP Protocol Returned a Permanent Error 550 5.7.0 Blocked - see https://ipcheck.proofpoint.com/?ip=<ip.address.goes.here>Resolution: The sending IP-address has been blocked by Proofpoint Dynamic Reputation (PDR). This can…
-
Message through MSG to group of recipients wrongly fails with user unknown error for all recipients
Issue: A mail targeted to multiple recipients returns with the message saying that "the following addresses had permanent fatal errors", followed by a list of all recipients. However when sending the same message to individual users it seems to work. It seems that if one recipient is invalid, all recipients get the same…
-
User has forgotten password to MSG/PSE Secure Reader
Issue: A user has forgotten their password to Secure Reader and there is no direct way to reset it.Resolution: For internal users, the password can be reset through the appliance webGUI:* Log in to the appliance webGUI * Go to the System-tab * Navigate to User Management->Users on the right * Search for the users…
-
Message is getting blocked by MSG maxsize firewall rule despite being seemingly smaller than the limit
Issue: Emails are blocked by the Messaging Security Gateway (MSG) or Protection Service for Email (PSE) maxsize firewall rule despite being seemingly smaller than the limit.Resolution: The maxsize firewall rule may include multiple criteria. Most likely one of the other criteria are being met by the message. Here is an…
-
Messaging Security Gateway - DKIM and DMARK configuration
Issue: How to configure DKIM and DMARC in Messaging Security Gateway?Resolution: To configure DKIM: * Navigate to Email Protection > Email Authentication > DKIM > General * For Enable, select On. A Policy Routes section appears * Enable Restrict processing to selected policy routes... * Confirm that the policy…
-
Countercept (MDR) client is not visible in the Countercept portal after installation
Issue: WithSecure Managed Detection and Response (MDR) client has been installed to a server but the device is not shown / visible in the WithSecure Countercept portal. Resolution: You may refer to our article for further information…
-
How to free up the subscription usage for a Endpoint Detection and Response for Business Suites key?
Issue: How to release a license to free up the subscription usage for a Endpoint Detection and Response for Business Suites subscription key? Resolution: For Client Security/Server Security 16.x, you can do the following through the Policy Manager Console: 1. Select the target domain. 2. Go to the Settings tab, and in…
-
Error 2755 upon Windows Business Suite product installation
Issue: We are getting error "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755." during the Business Suite Client Security or Server Security installation. For example: Resolution: The error 2755 means that Windows cannot open…
-
How to check Pattern file DB version of Linux Security 64?
Issue: User can see version of virus definitions db of Linux Security 64 from Policy Manager Console and Policy Manager Web Reporting, but it doesn't show which db. Policy Manager Console > Summary > Virus protection for endpoints > Virus definitions Example: Virus definitions: Up to date : 2020-06-15_01 Resolution: The…