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How to transfer an WithSecure Elements Endpoint Protection subscription to a new device?
Issue: How to transfer or move an Elements Endpoint Protection (EPP for Computers or EPP for Servers) subscription from an old device to a new device? Resolution: To transfer a license from an old device to a new device, you will need to remove the old device from the Elements Endpoint Protection portal to release the…
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How to transfer existing Elements Endpoint Protection installations from one Elements company account to another
Issue: * User wants to move already existing Elements Agent (EPP for Computers or for Servers) installations from one Elements company account to another * How to change the subscription key that is in use in the Elements Agent locally so that the devices would move to another Elements company account? * I have setup the…
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How to enable automatic installation of Software Updater security updates in the Elements Endpoint Protection Portal?
Issue: How to enable automatic installation of Software Updater security updates in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers?Resolution: * Log in to the Elements Endpoint Protection Portal * Go to the Profiles page * Select the profile you want to edit * Go to the Software…
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How to remove duplicate Browsing Protection by F-Secure extension from browser for Elements Endpoint Protection?
Issue: After installation of the new Browsing Protection by WithSecure browser add-on / extension, how to make sure that the old Browsing Protection by F-Secure extension is removed from the browsers, so that it doesn't create a pop-up notification for the user to enable the extension?Resolution: For Firefox, you may try…
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How to create or generate a WSDIAG diagnostics file on a Windows computer?
Issue: How to create or generate a WSDIAG diagnostics file on a Windows computer? Resolution: Follow the steps below to generate a WSDIAG report. * Click on the Windows Start button * In the list of apps, click on WithSecure * Click on WithSecure Support tools * Click Run diagnostics * Once completed, it generates a file…
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How to enable debug logging for Elements Agent for Mac
Issue: How to enable debug logging for Elements Agent for Mac?Resolution: * Click the WithSecure icon in the top-right corner * Click on the hamburger menu in the Elements Agent user interface and select Preferences * Go to the Support tab in preferences * Click Enable debug logging * Open System settings from the dock *…
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How to transfer or change a corporate customer company from old reseller partner to new?
Issue: How to transfer, move or change a customer company from old reseller partner to a new reseller partner? Resolution: If you are a reseller partner, contact WithSecure Order Services directly by sending an email to their address. The WithSecure Order Services email address can be found in the Partner Portal on the…
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How to install Elements Mobile Protection to Android or Apple iOS mobile devices?
Issue: How to install Elements Mobile Protection to Android or Apple iOS mobile devices from the Elements Endpoint Protection portal? Resolution: Follow the steps below to send Elements Mobile Protection installation email to Android or Apple iOS devices:* Log in to the Elements Security Center:…
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How to enable or disable Tamper Protection feature for Elements Endpoint Protection?
Issue: How to enable or disable Tamper Protection feature for Elements Endpoint Protection?Resolution: How to enable or disable Tamper Protection: * Log in to the Elements Endpoint Protection Portal * Go to the Security Configurations on the left menu * Go to the Profiles page * Click on the profile you want to edit * Go…
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How to customize the logo used in Elements Endpoint Protection Portal or on the Elements Agent?
Issue: I as an WithSecure Solution provider (SOP) do not know where or how to upload my company logo for my WithSecure Elements customers. I want to have my company logo visible on the Elements Endpoint Protection portal and on the Elements Agent. Resolution: You can customize the WithSecure Elements portal with your logo…