Business Suite

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Accueil

Push installation of Client Security from Policy Manager fails with error code 53
Issue: I am trying to push a Client Security installation from the Policy Manager, but the installation fails with error code 53.Resolution: Error code 53 means that the network path was not found: ERROR_BAD_NETPATH 53 (0x35) The network path was not found. System Error Codes (Windows) Make sure, that: * The installation…
Demande de jeton hors ligne registration.json pour activer un Policy Manager qui se trouve dans un environnement isolé ou hors ligne
Problème: Je souhaite enregistrer mon serveur Policy Manager qui n'est pas connecté à un réseau (hors ligne). Comment procéder ?Solution: * Contactez le support WithSecure en ouvrant une demande d'assistance ici. * Fournissez les informations suivantes au support technique WithSecure pour créer un fichier d'enregistrement…
The registration cannot be validated. Policy Manager Server could not connect to the WithSecure registration server
Issue: * When trying to register a Policy Manager Server, we are getting this error: The registration cannot be validated. WithSecure Policy Manager Server could not connect to the WithSecure registration server (https://corp-reg.fsapi.com) Resolution: What should I do if registration fails, saying that my customer number…
Unable to connect to the Policy Manager Server using Policy Manager Console
Issue: When trying to connect to the Policy Manager Server, Policy Manager Console prompts an error message: "Cannot connect to the server: localhost:8080. Check that the host name and port number are correct. Port number 8080 is used by default." Policy Manager Server doesn't start and checking the Status Monitor, all…
Unable to launch the F-Secure Policy Manager Console 15.30
Issue: The user is unable to launch F-Secure Policy Manager ConsoleResolution: To try to resolve this issue, try the following troubleshooting steps in order. 1. If the Policy Manager Console settings-file gets corrupted, Policy Manager Console might fail to start. To fix this issue, try deleting the following file.…
The latest Linux Security 64 update fails to install.
Issue: The latest Linux Security 64 update 2024-03-18 fails to install Resolution: The following error is visible in the update.log file: Update /aquarius/1710768883 installed successfully. >>> Installing /hydra/1710775746 (Tue Mar 19 15:15:24 EET 2024) >>> Update /hydra/1710775746 installed successfully. >>> Installing…
Warning message of "This installer version is going to be obsoleted at the end of year 2024" during the installation of Linux Security 64
Issue: A warning message is being displayed when installing Linux Security 64 on the Linux server, which warns that the current version of the installer is about to become obsolete at the end of 2024 and asks to update the version as soon as possible.Resolution: This warning message is expected if you have created the…
Why are some Policy Manager Proxy (PMP) hosts not connecting or showing up in the Policy Manager Console (PMC)?
Issue: Why are some Policy Manager Proxy (PMP) hosts not connecting or showing up in the Policy Manager Console (PMC)?Resolution: The cause for this can be that the Policy Manager Proxy cannot report to the Policy Manager due to the fact that its certificate is missing. To resolve the issue follow these steps:* Run the…
What updates channels are needed for WithSecure clients in a closed environment?
Issue: The file conf\channels.json contains a list of the channels to be updated for a closed environment. For additional information related to channels.json, see this page:Updating malware definitions on isolated Client Security hosts | Policy Manager | 16.00 | WithSecure User Guides Which updates are needed for…
What are the default ports used by Policy Manager Server and Policy Manager Proxy?
Issue: What are the default ports used by Policy Manager Server and Policy Manager Proxy? This article lists the network ports that WithSecure Policy Manager Server and WithSecure Policy Manager Proxy uses. If you use any port filtering devices or software, verify that the required ports are available. Port filtering…