Business Suite

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Accueil

A website (URL) is blocked by Client Security Web Content Control feature. Where in the Policy Manager Console can I see a detailed explanation on why the site is blocked?
Issue: A website (URL) is blocked by Client Security Web Content Control feature. Where in the Policy Manager Console can I see a detailed explanation on why the site is blocked?Resolution: If a website (URL) is blocked by Web Content Control, no alert will be sent to the Policy Manager alerts page. To send this…
After upgrade to Policy Manager 15.00 or 15.01, Client Security or Email and Server Security hosts show disconnected status or are missing in console (error 12175)
Issue: After upgrading to Policy Manager 15.x, Client Security or Server Security hosts show disconnected status or are missing in the Policy Manager Console. AsyncSendRequest SSL fail: 12175 is logged in the pmpselectorplugin.log or nrb.log: I: UpdatablePmCertVerifier::RenewCertificates: Renewing certificates from…
Best Practice Upgrading Policy Manager from Version 15.x to 16.x - Step-by-Step Guide
Issue: Best Practice Upgrading Policy Manager from Version 15.x to 16.x - Step-by-Step GuideResolution: This following guide provides step-by-step instructions on upgrading your F-Secure Policy Manager from version 15.x to version 16.x. Please ensure that you have backed up your system before proceeding with this upgrade.…
Client Security is not receiving updates from Policy Manager via proxy (PMP or http) or direct connection
Issue: Via proxy or direct connection, Client Security is not receiving updates from Policy Manager. The following errors are visible in AUA.log: Connecting to http://<Policy Manager IP address>/guts2/ via http proxy <Proxy IP address> Update check failed. There was an error connecting http://<Policy Manager IP…
Console login error with Policy Manager using external MySQL database
Issue: Logging in to the Policy Manager Console returns an error message: "F-Secure Policy Manager Console cannot start: internal error. See Administrator.error.log for more information." The Administrator.error.log contains several SQL-related entries with "error code [1206]:The total number of locks exceeds the lock…
Client Security or Server Security DeepGuard blocks application despite the file SHA-1 hash and file path is excluded
Issue: After the file SHA-1 hash and file path is excluded in Client Security or Server Security versions 14 or 15, DeepGuard continues to block the application.Resolution: You can exclude a file or folder from Real-time scanning and Deepguard by following the steps below:* Log into Policy Manager Console * Click…
La sécurité du client ou du serveur ne parvient pas à se connecter au serveur Policy Manager.
Problème: Le client ou le serveur de sécurité ne parvient pas à se connecter au serveur Policy Manager. Par conséquent, le client ne peut pas s'enregistrer automatiquement auprès du serveur Policy Manager et ne peut ni télécharger de politiques ni télécharger d'informations d'état. Solution: Pour résoudre des problèmes de…
Client Security or Server Security unable to connect to the Policy Manager Server after installing Server Security on the same server
Issue: The symptoms include* Clients are unable to download updates from the Policy Manager Server * Clients are unable to upload status information to the Policy Manager Server and will eventually show up in Policy Manager Console as disconnected hosts However, clients might still be able to download updates because in…
Client Security and Server Security cannot connect to Policy Manager via reverse proxy
Issue: Client Security and Server Security are not connecting to Policy Manager via reverse proxy or proxy.Resolution: Please use Policy Manager Proxy. Policy Manger is not internet application, but internal network application. Client Security and Server Security cannot connect to Policy Manager via reverse proxy or…
Do DeepGuard exclusions accept Windows environment variables or wildcards when the exclusion is created through WithSecure Policy Manager?
Issue: Do DeepGuard exclusions accept Windows environment variables or wildcards when the exclusion is created through WithSecure Policy Manager?Resolution: DeepGuard exclusions for WithSecure Client Security, Server Security and Email and Server Security products support wildcards for DeepGuard exclusions. Follow these…