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Software Updater unable to download Java updates
Issue: Software Updater is unable to download Java updates. Trying to use the same download link that is written in the logs leads to an error, so it can't be used manually.Resolution: Oracle has changed the way Java is licensed. A side effect of this is that Java updates can be downloaded only from the vendor's server…
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Remove permanently button grayed out when multiple devices are selected in the Elements Endpoint Protection Portal Devices list
Issue: When multiple devices have been selected in the Elements Endpoint Protection Portal Devices list, only Move to blocklist can be selected while Remove permanently has been grayed out.Resolution: This is by design. The Move to blocklist will remove the device from the list, release the license and move the device to…
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Unable to import multiple mobile devices from CSV-file to Elements Endpoint Protection portal
Issue: I get the following error: "failed to invite multiple devices via CSV file!", when trying to invite multiple devices to Elements Endpoint Protection portal for Elements EPP for Mobiles (Mobile protection).Resolution: Make sure you are importing the details in the following CSV format: <owner email>;<owner last…
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Unable to install Elements Agent due to .NET Framework 4.7.2 dependency
Issue: * Unable to install Elements Agent (Elements Endpoint Protection Agent) due to .NET Framework 4.7.2 dependency. This affects multiple operating-systems, including Windows 7, 8 and Windows 10 and Windows Server. * This can trigger the error: NET Framework of version 4.7.2 or greater is not installed - msi error…
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Trojan:W32/GenInflated.B infection shown for PowerAutomateDesktop adaptivecards.dll
Issue: Elements Endpoint Protection portal's Security Events page shows Trojan:W32/GenInflated.B infection name for: * C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\DeliveryOptimization\Cache\6b9a4d43-a587-4b92-882f-398e6d291cb5\content.bin\[50] PowerAutomateDesktop-11.2401.31.0-x64.msix\[1]…
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Trying to reset user account password for the Elements Portal/Business Account but no email is sent
Issue: Trying to reset user account password for the Elements Portal/Business Account but no email is sentResolution: If you don't get an email message when using the forgot password function in the Elements portal/Business Account try the following:* Check that you are using the correct username or email address. * Clear…
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The folder fs-capricorn in Windows temporary folder fills up hard drive
Issue: When Windows Endpoint client is installed, in C:\Windows\Temp\, the folder fs-capricorn fills up hard disk with files named AV-malware-names until there is no free space left.Resolution: The files in the fs-capricorn folder are normally deleted when the computer is shut down. Unexpected system crashes can cause a…
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The "Save and publish" button in the Elements Endpoint Protection Portal is grayed out for firewall hence unable to publish the profile
Issue: I am not able to modify a setting via Elements Endpoint Protection portal profile editor, as when I make any change to the setting, the save and publish button gets greyed out and no further changes can be made anywhere in the profile. Resolution: There can be different scenarios that could cause the problem. Check…
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The Application Control rule "Block rare and unknown files in Temp folder" or "Block rare and unknown files in Downloads folder" in the Elements Endpoint Protection client block an application from running
Issue: The Application Control rule "Block rare and unknown files in Temp folder" or "Block rare and unknown files in Downloads folder" in the Elements Endpoint Protection client (Elements EPP for Computers or Elements EPP for Servers) block an application from running. How can we create an Application Control exclusion to…
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The message "Policy does not require the password" is seen next to the user properties under the device status in the Elements Security Center
Issue: * The message "Policy does not require the password" is seen next to the user properties under the device status in the Elements Security Center. What goes wrong with the user on the device in this case? * The issue "Device at risk due to accounts for which password is not required" is showing up in the dashboard in…