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Unable to uninstall Elements Endpoint Protection from Windows / Mac, getting error: "Uninstallation is not allowed"
Issue: I am trying to uninstall WithSecure Elements Agent (EPP for Computers or Computer Protection for Mac) from my Windows or MacOS computer, but I get the error notification: "Uninstallation is not allowed, Settings do not allow local uninstallation. Contact your administrator."Resolution: This is due to the Elements…
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When trying to create a new Elements administrator user account in the management portal, admin receives error "the email address is already in use"
Issue: When trying to create a new Elements administrator user account, the management portal gives the error message informing that email address is already in use even though the account is not listed on the Security Administrators or Endpoint Protection Accounts tabs in the Elements portal's Management > Organization…
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When trying to create an offline MSI installer for Elements Endpoint Protection using the FSMSI tool, user receives error: "FsMsiTool is not recognized as an internal or external command."
Issue: When trying to create an offline MSI installer for WithSecure Elements EPP for Computers or for Servers using the FSMSI tool, user receives error: "FsMsiTool is not recognized as an internal or external command."Resolution: You have to execute the FSMSI tool command from the directory where the tool is saved to or…
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Why is a customer company or a subscription key not visible in the Elements Security Center in a reseller partner's account?
Issue: Reseller partner has sold a subscription to a customer. However, when the reseller partner check in the Elements Security Center, they are unable to see / view the customer company or the subscription key / code under the reseller partner's solution provider/service partner account.Resolution: Make sure that you…
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What is the difference between "move to blocklist" and "remove permanently" after clicking remove device on the Elements Endpoint Protection Portal?
Issue: What is the difference between Move to blocklist and Remove permanently after clicking Remove device on the Endpoint Protection portal devices page? Resolution: Move to blocklist: Moves the device to the blocklist. The license will be released and even if the Elements Agent (EPP for Computers or EPP for Servers) is…
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What happened to WithSecure Elements EPP for Servers reboot / restart options for Software Updater in the profiles?
Issue: WithSecure Elements EPP for Servers no longer has reboot / restart options for Software Updater, how can I reboot my server automatically after installing the updates?Resolution: The "Force restart" and "Restart after installation" options are no longer shown in the Software Updater profile tab under the EPP for…
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Why is the Browsing protection extension name still "Browsing protection by F-Secure" for Elements products
Issue: Why is the Browsing protection browser extension or add-on still named "Browsing protection by F-Secure" for Elements Endpoint Protection products?Resolution: WithSecure products will switch to using the "Browsing Protection by WithSecure" browser extension in early March 2024. You can read more about this change…
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When creating a company account, Elements Endpoint Protection portal displays "Invalid subscription key. TX-ID: 0000-<randomalphanumeric>" error
Issue: When trying to create a company account in the Elements Endpoint Protection portal, there is an error "Invalid subscription key." Resolution: There are multiple situations that can cause this error message:* You are using the incorrect subscription key (there can be a typo). * You are using the subscription key in…
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Why is the Password for uninstallation shown as an asterisk in the Elements Endpoint Protection Portal device profiles?
Issue: Why is the Password for uninstallation shown as an asterisk in the EPP for Computers and EPP for Servers profiles? How can an administrator view the password for uninstallation for devices which have Elements Agent installed? Resolution: The F-Secure Elements Endpoint Protection Portal does not store the…
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WithSecure Elements EPP for Computers installation fails in a Windows 8 computer with error "This version of Windows is not supported"
Issue: WithSecure Elements EPP for Computers installation on a Windows 8 computer, fails with error "Check System Requirements, This version of Windows is not supported, please make sure you have the right operating system and service packs installed."Resolution: Only Microsoft Windows 7, 8.1 and 10 (all 32-bit and 64-bit…