-
How do I run a manual scan using the command line on WithSecure Server Security or Client Security?
Issue: How do I run a manual scan using the command line on WithSecure Server Security or Client Security?Resolution: The command line option to execute a manual scan can be either used to run a scan on-demand. Additionally the command and the arguments can be used to fill the "Generic" scheduled scan task specific…
-
How do I uninstall WithSecure Linux Security 11.xx?
Issue: How do I uninstall / remove WithSecure Linux Security 11.xx?Resolution: You can follow the steps below to fully remove the WithSecure Linux Security 11.xx: * Execute the following script as root: # /opt/f-secure/fsav/bin/uninstall-fsav * Check if any of the following three directories exist: # /etc/opt/f-secure #…
-
Other than using the MSI product code, how to create the detection method in SCCM to detect the existing installation of WithSecure Client Security?
Issue: MSI product code for WithSecure Client Security is generated each time differently when the installation package is created. This is troublesome as I need to include a number of MSI product codes in the SCCM's detection method, to detect the existing installation of WithSecure Client Security. Other than using the…
-
Can Client Security or Server Security 14.x or later on Windows be updated using fsdbupdate9.exe?
Issue: When trying to update Client Security or Server Security 14.x or later using fsdbupdate9.exe, the following error appears : "ERROR: could not locate destination pat (AUA8 installation)." Resolution: Fsdbupdate9.exe does not support Client Security or Server Security 14.x or later. Fsdbupdate9.exe is a legacy tool…
-
How to change the default installation path of WithSecure Client Security or Server Security using an MSI -package
Issue: How to change the default installation path of WithSecure Client Security or Server Security using an MSI -packageResolution: WithSecure Client Security 14.10 and Server Security 14.00 and later versions include the support for changing the default installation path for the product. This can be accomplished using…
-
Policy Manager shows alert: "A DNS query was blocked for a domain"
Issue: * When user tries to access some specific web Sites, admin gets alerts in Policy Manager Console that a DNS query was blocked for a domain * We get error from Policy Manager containing "309 2020-03-22 21:57:47+01:00 SERVER0X SYSTEM F-Secure Network Filter 1.3.6.1.4.1.2213.11.1.12 Blocked a DNS query for the…
-
Citrix sessions left open due to Server Security system tray icon on end-user desktop
Issue: When launching Citrix sessions/applications, the Business Suite Server Security or Email and Server Security system tray icon will also appear on the end-users machine, and will remain on the machine after closing the Citrix application. The F-Secure process for the user needs to be closed separately from the Citrix…
-
How to allow Client Security or Server Security to download updates from back-end when product is unable to connect to Policy Manager
Issue: How to allow Business Suite Client Security or Server Security client to download malware definition updates from back-end update server when product is unable to connect to Policy Manager Server? Resolution: By default, the client will failover to the Withsecure / F-Secure update server, guts2.sp.f-secure.com, when…
-
WithSecure Policy Manager Proxy gives error "Error: CA certificate verification failed" or "RA not issued by CA", when running fspmp-enroll-tls-certificate.bat
Issue: I executed fspmp-enroll-tls-certificate.bat for Policy Manager Proxy and it gives me the error "Error: CA certificate verification failed" or "RA not issued by CA".Resolution: This error can occur if the server's Simple Certificate Enrollment Protocol (SCEP) is not up to date. You can follow the steps below on the…
-
Security Cloud Client is not connected on Server Security / Client Security
Issue: Security Cloud Client is not connected on Server Security / Client SecurityResolution: You need to ensure that the affected F-Secure host is allowed to connect to the URL: * * https://a.karma.sc2.fsapi.com * * https://api.doorman.fsapi.com You can try to open https://a.karma.sc2.fsapi.com/healthcheck and…