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Security Cloud Client is not connected on Server Security / Client Security
Issue: Security Cloud Client is not connected on Server Security / Client SecurityResolution: You need to ensure that the affected F-Secure host is allowed to connect to the URL: * * https://a.karma.sc2.fsapi.com * * https://api.doorman.fsapi.com You can try to open https://a.karma.sc2.fsapi.com/healthcheck and…
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Should I disable or uninstall Windows Defender on Windows Server 2016/2019/2022 after installing Server Security or Email and Server Security or Elements Endpoint Protection for Servers?
Issue: I've installed Server Security or Email and Server Security or Elements Endpoint Protection on a Windows Server 2016/2019/2022 server, but Windows Defender real-time protection is still on. Should I deactivate it when I'm using the WithSecure product?Resolution: Yes, Windows Defender should be deactivated when using…
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Policy Manager Alerts tab shows "Databases are old" for a host
Issue: Policy Manager Alerts tab shows an alert with the Severity Security and the description "Databases are old" for a host. How to troubleshoot why virus definitions are shown as outdated?Resolution: WithSecure Policy Manager receives the updates through our guts2 delivery and stores them in C:\Program Files…
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Client Security or Server Security fails to download definition updates from Policy Manager Proxy and Policy Manager Server with "certificate expired" and "untrusted root ca" errors
Issue / Symptom After upgrading to Policy Manager Server 15.30, Client Security or Server Security fails to download malware definition updates from Policy Manager Proxy (PMP) and Policy Manager Server (PMS) with "certificate expired" and "untrusted root ca" errors. Host using PMP 2022-02-01 09:32:21.040 [1454.1a68] I:…
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How to upgrade WithSecure Policy Manager to a newer version on a Windows Server?
Issue: How to upgrade WithSecure Policy Manager to a newer version on a Windows Server? Resolution: It's highly recommended that you first back up your existing WithSecure Policy Manager data before upgrading: Create a full backup of the WithSecure Policy Manager data (H2 database, preferences and other files). The backups…
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Policy Manager hotfixes for Spring4shell vulnerability released
On March 31, 2022, a critical vulnerability was announced in the Spring framework, which is used by many vendors with Java based products. As soon as WithSecure became aware of this, we started investigating to see if any of our products were affected, and we found that the following products contained the version of…
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Introducing SharePoint protection for F-Secure Elements for Microsoft 365
UPDATE: 2 November 2021 - SharePoint Protection is now available for customers Many companies use Microsoft 365 as their main platform to connect with employees, partners, and customers. SharePoint enables businesses to create dynamic collaboration environments that improves productivity, data management, and optimize…
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F-Secure Cloud Protection for Microsoft Office 365’s mailbox management feature explained
F-Secure Cloud Protection for Microsoft Office 365 provides an effective protection against the most sophisticated phishing, malicious content, and targeted attacks. We are launching the mailbox management feature to simplify and improve the customization of mailboxes for protection and to provide complete visibility to…
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Resolving connectivity issues between Client Security for Mac and Policy Manager
If you experience issues with the connectivity between Client Security for Mac and Policy Manager where the host is not being registered, try using Safari to open the Policy Manager Server welcome page using exactly the same Policy Manager address that was used to export the mpkg package with the HTTPS protocol. If you get…
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F-Secure Cloud Protection for Microsoft Office 365’s compromised email account feature explained
Email is one of the biggest threat vectors for companies of all sizes. Access to user’s email account often grants access to a wide range of other company services and gives attackers an opportunity to steal company and customer data. F-Secure Cloud Protection for Microsoft Office 365 provides an effective protection…