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Moving WithSecure Elements EPP for Computers or for Servers devices to another Elements Endpoint Protection portal
Issue: How to move current WithSecure Elements EPP for Computers or for Servers installations from one Elements Endpoint Protection portal to another without having to reinstall the product?Resolution: The ws_oneclient_logout tool allows you to log out from the Elements Agent on the device, so that you can re-enter the…
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Licensing and activation in Office 365/Microsoft 365 was blocked by Browser Protection/Web content control in Endpoint protection
Issue: Licensing and activation in Office 365/Microsoft 365 are being blocked by Browsing protection/Web content control. Resolution: Following domains/URL are necessary for Microsoft365/ Office365. Browsing protection category sometimes consider those as Webmail/SNS/Entertainment/etc depending on the site reputation…
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No test report sent when Security Events source is used for Elements Email notification and report
Issue: When user has set the report data source to be "Security Events" for the Elements Endpoint Protection portal's "Reports > Email notification and report" feature, no email is sent at all when user clicks the Send test report button. Resolution: The reason why Send test report doesn't send an email when Security…
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Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
Issue: No company listed in the Organizations drop-down list after clicking Add rule on the Automated actions page in the Elements portal's Security Configurations > Automated actions page. The list is blank or empty.Resolution: This issue is most likely caused by the browser cache. To fix the issue, you can try these…
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OfficeClickToRun.exe was blocked from changing the "withsecure process"
Issue: Elements portal's Security Events page shows that "OfficeClickToRun.exe" was blocked from changing the "fshoster64.exe" process , whereas "fshoster64.exe" can be any WithSecure service is generated. Will selecting acknowledge allow the specific process to run? Or we still need to do manual whitelisting or…
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Searching a string within a device name is not working for Device search in the Elements Endpoint Protection portal
Issue: When I try to search a device (e.g. EXAMPLE-PC123) in the Elements Endpoint Protection portal by using characters in the end or inside of the string (e.g. PC123), there are no results found. I need to know the beginning of the name in order to find it. Resolution: The search functionality is doing search based on…
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Security Events reported User name does not reflect what is reported in the Windows Event viewer
Issue: When looking at an forwarded Windows system event from the Events > Security Events page in the Elements portal, the reported user name shown in the Details drop-down does not match what is reported in the file downloaded using the Event XML: Download XML link or the system event itself when looked locally from the…
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Software Updater not updating Zoom Client
Issue: It appears that WithSecure Software Updater does not check if Zoom Client product is up to date.Resolution: The exe installer for Zoom is unsupported since it is a user-specific installation instead of machine-wide (it runs out of AppData within the user profile, does not lay down reg keys in HKEY_LOCAL_MACHINE). In…
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Slowness is caused in several devices if both Box application and WithSecure Elements Endpoint Protection for Computers are installed.
Issue: Several devices become slow if both Box application and EPP for Computers are installed. The issue has started since 1/28, when Box new version 2.25.304 were applied. If Box application is stopped, the issue is solved. If EPP for Computers is uninstalled or disabled, the issue doesn't happen. OS restart doesn't…
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Reformatted device is duplicated in the Elements Endpoint Protection portal after reinstalling Elements Agent
Issue: After reformatting a device and reinstalling Elements Agent, the device is duplicated in Elements Endpoint Protection portal. The Elements Endpoint Protection portal's Devices page shows two devices with the same name. One device is in offline status, but the physical device is actually online. How to reinstall…