Issue: How to create a Connection Control exclusion, so that a URL or website address will not be blocked by Elements Endpoint Protection (EPP for Computers or EPP for Servers) Connection Control feature?Resolution: The site needs to be added to the allowed sites list, so that the user can continue to the website even if…
Issue: How to exclude file extensions from WithSecure Elements EPP for Computers and for Servers Real-time scanning using the WithSecure Elements Endpoint Protection portal?Resolution: Follow these steps to create an Real-time scanning exclusion for specific file extensions: * Log in to the Elements Endpoint Protection…
Issue: How to reset biometric key device registration in the Elements Security Center portal? For example if a device or computer was reinstalled and the biometric keys for it need to be added again for faster two-factor authentication (2FA)Resolution: Here are the steps on how to reset the biometric keys for a device: *…
Issue: How to deploy Elements EPP for Computers (Mac) using Intune?Resolution: You could follow the instructions below in order to deploy Elements EPP for Computer (Mac) using Intune to your Mac devices. Note: Make sure that you have added your Mac devices to the Intune Company Portal before proceeding with this…
Issue: How to reset the host UUID (Unique ID) of WithSecure Elements Agent (Elements EPP for Computers or Elements EPP for Servers) client?Resolution: You can use a tool called ws_oneclient_logout.exe which can be used to reset the GUID for existing Elements Agent installation.* Open a command prompt with administrator…
Problem: Hur distribuerar man WithSecure Elements Agent (EPP för datorer eller servrar) med en klonavbildning?Lösning: Följ instruktionerna här för att installera WithSecure Elements Agent med en klonavbildning.
Issue: How to install Elements EPP for Servers in persistent mode on Citrix Servers? How to automatically assign a profile to a Citrix Server?Resolution: * When creating the image with the ElementsAgentinstaller.exe, you can either use a profile parameter or manually define what profile this image will use. * There is…
Issue: How to forbid a local user from creating real-time scanning or DeepGuard exclusions for Elements Endpoint Protection (Elements EPP for Computers or Servers)?Resolution: You can block or disallow a local user from creating or adding new exclusions in the local Elements Agent user interface by changing a few settings…
Issue: Is it possible to centrally send an operation for remote uninstallation of the Elements Agent from the Elements Security Center Portal? Will removing a device from the Devices-list in the Elements Endpoint Protection Portal cause the client software to be uninstalled? Resolution: Removing a device from the Elements…
Issue: An information event "Connection control has blocked the network connection. The blocked application: chrome.exe / firefox.exe / edge.exe" was logged for Elements Endpoint Protection (EPP for Computers or EPP for Servers) on the Security Events page in the Elements Security Center portal What does this block event…