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Why is the Browsing protection extension name still "Browsing protection by F-Secure" for Elements products
Issue: Why is the Browsing protection browser extension or add-on still named "Browsing protection by F-Secure" for Elements Endpoint Protection products?Resolution: WithSecure products will switch to using the "Browsing Protection by WithSecure" browser extension in early March 2024. You can read more about this change…
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When creating a company account, Elements Endpoint Protection portal displays "Invalid subscription key. TX-ID: 0000-<randomalphanumeric>" error
Issue: When trying to create a company account in the Elements Endpoint Protection portal, there is an error "Invalid subscription key." Resolution: There are multiple situations that can cause this error message:* You are using the incorrect subscription key (there can be a typo). * You are using the subscription key in…
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Why is the Password for uninstallation shown as an asterisk in the Elements Endpoint Protection Portal device profiles?
Issue: Why is the Password for uninstallation shown as an asterisk in the EPP for Computers and EPP for Servers profiles? How can an administrator view the password for uninstallation for devices which have Elements Agent installed? Resolution: The F-Secure Elements Endpoint Protection Portal does not store the…
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WithSecure Elements EPP for Computers installation fails in a Windows 8 computer with error "This version of Windows is not supported"
Issue: WithSecure Elements EPP for Computers installation on a Windows 8 computer, fails with error "Check System Requirements, This version of Windows is not supported, please make sure you have the right operating system and service packs installed."Resolution: Only Microsoft Windows 7, 8.1 and 10 (all 32-bit and 64-bit…
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Windows Security Center reports "WithSecure Elements Agent is snoozed"
Issue: I am receiving reports from Windows Security Center that "WithSecure Elements Agent is snoozed". Trying to activate the product through Windows Security Center brings up a dialog asking for admin rights to enable the software. When opening EPP directly, everything seems to be functioning normally.Resolution: This is…
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WithSecure Elements Mobile Protection Network Protection causes slowness or connectivity issues with certain applications
Issue: WithSecure Elements Mobile Protection Network Protection Network Protection (Network Gateway) causes slowness or connectivity issues with certain applications, such as Google Play updates, Whatsapp and Teams messages.Resolution: Make sure you have battery optimization turned off for Elements Mobile Protection on the…
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Will WithSecure products for Mac support Apple M1 chip processor?
Issue: Will WithSecure products for Mac support Apple M1 chip processor?Resolution: Yes, WithSecure™ Elements EDR and EPP for Mac product support Apple Silicon with Element Agent 22.3.45064 and onwards. More information in this community article: https://community.withsecure.com/discussion/comment/129345/#Comment_129345
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WithSecure Technical Support Engineer Elements portal access during a support request
Issue: When opening a support request to WithSecure, a Technical Support Engineer may access your Elements company account when handling a support request. Resolution: When opening a support request to WithSecure, the Technical Support Engineer handling your request may need to access your Elements company account to…
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WithSecure Elements Agent shows a notification to restart the computer after receiving a critical update
Issue: WithSecure Elements Agent (Elements EPP for Computers or EPP for Servers) user interface displays the following message: "Restart required. WithSecure Elements EPP for Computers received a critical update. To keep you up to date, restart your computer". The message remains despite me restarting the computer a few…
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WithSecure Elements Agent uninstalls Fortinet Forticlient VPN software during installation
Issue: When installing WithSecure Elements Agent (EPP for Computers or for Servers) on a Windows computer, it uninstalls a VPN software called Forticlient from Fortinet inc. How to install Elements Agent without it uninstalling Forticlient?Resolution: The Elements Agent for Computers and for Servers installer can be run…