Issue: Does WithSecure Elements Endpoint Protection Agent for MAC support macOS version 15 Sequoia?Resolution: The latest Elements Agent for MacOS 24.3.53367 does not yet support MacOS Sequoia. Official macOS 15 Sequoia support is coming with version number 24.4. You can follow this WithSecure Community changelog to know…
Issue: Does Elements Agent have an "Early access to client software" feature to test upcoming features and product versions? Resolution: We recommend assigning a small subset of endpoint devices to participate in the early access program. Selected workstations and servers receive updates approximately one week ahead of the…
Issue: * We've disabled DataGuard in the Endpoint Protection profile using the Elements Endpoint Protection Portal, but devices using the profile are still getting applications blocked by DataGuard. * Devices using another profile where DeepGuard is disabled entirely are not experiencing this issue. * We've tried disabling…
Issue: We are getting lot of Ransomware access control alerts caused by Elements Endpoint Protection feature DataGuard, which is blocking C:\Windows\System32\svchost.exe What is the root cause of this?Resolution: Ransomware access control is a DataGuard feature, which provides the user the ability to safeguard important…
Issue: Mobile Protection Network Protection (VPN) functionality shown as OFF in the user interface and is no longer be available to be enabled or turned on. Resolution: It is by design that the Network Protection feature is greyed out and cannot be enabled in the Elements Mobile Protection user interface. VPN functionality…
Issue: Elements Mobile Protection received suddenly the following push notification on Android devices:* "Test push msg android" "Hello Android MP in P3" This notification wasn't sent by any admin user from the portal and it isn't visible in the Notifications page in the application. What is this about? Resolution: On 24th…
Issue: When looking at the Malware protection column on the Elements Endpoint Protection portal's Devices page, the status for one or more devices is shown as Broken ACS. Overall protection shows "Malware issue" status when the device's details are viewed. Locally in the Elements Agent user interface, status is shown as…
Issue: When the DataGuard features Access control and Discover trusted applications automatically are enabled for Elements EPP for Computers/Servers, DataGuard blocks Windows processes and applications installed in the Windows Users, AppData or System32 folder. The Security Events tab in the Elements Security Center shows…
Issue: The device status in the Elements Endpoint Protection Portal shows that the Malware protection status as Malfunction on the Mac device and Overall protection is shown with Malware issue status. How to get this fixed?Resolution: If the MacOS device's malware protection status is shown to be in malfunction status, the…
Issue: Elements EPP for Servers or Linux Protection clients are showing a status of "Malware protection" as disabled in the Elements Security Center portal's Environment > Devices page Resolution: Normally, this is caused by the default policy with a blank configuration of "Files and folders to scan" being assigned to the…