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Quarantine allow button is grey in the Elements Agent local user interface
Issue: When going in the local Elements Agent user interface to Quarantine and exclusions > Quarantined tab, the Allow button is grayed out and cannot be clicked to release a file from quarantine. How to allow local administrator user to release file from quarantine? Resolution: To allow a local administrator user to…
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HaloPSA Elements intergration fails with error "failed to load company mapping data"
Issue: When trying to enable Halo PSA integration in Elements Security Center portal on the Management > Integrations page, after configuring the Connection details, when you click on the Company mapping button the error "failed to load company mapping data" is shown. The HaloPSA connection is shown to be active, why is…
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how can I check which profile an Elements device had before it was assigned another profile?
Issue: How can I check which profile an Elements device had before it was assigned another profile? For example if I have assigned one or more devices accidentally a new profile, how can I view the profile history for a device to see which profile it had previously? Resolution: You can view the profile history for an…
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What are the exit / return codes for fsscan.exe?
Question: When running fsscan.exe from the Elements Endpoint Protection installation folder C:\Program Files (x86)\F-Secure\PSB\ , what are all the possible exit / return codes? Answer: Here is a list of all the possible exit / return codes when running fsscan.exe on a device: Success = 0 InvalidParameters = 1 Failed = 2…
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Elements Security Center unable to export Security Events
Issue: The following error is shown after clicking Export Security events (JSON) button on the Elements Security Center portal's Events > Security Events page: "Error exporting security events. Please try again later." Resolution: The error you are seeing when exporting Security Events from the Elements portal is typically…
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Product Training for WithSecure Products
Issue: How can we get training for WithSecure products? Resolution: We have publicly available training courses for Elements Extended Detection and Response (XDR) and Elements Exposure Management: https://www.withsecure.com/en/support/technical-training There are available trainings for the following products: * Elements…
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Unable to login to Elements Mobile Protection as getting incorrect password
Issue: User is unable to log in to the Elements Mobile Protection app using username and password. User receives "Incorrect username or password" error message. Resolution: The Elements Mobile Protection username and password are one-time use upon installation. For example, if the Mobile Protection app has suddenly logged…
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Veeam Backup & Replication update fails when Elements EPP Security Features are enabled
Issue: Veeam Backup & Replication Console update fails when Elements Endpoint Protection Security Features are enabled. Installation fails with error: Deleting temporary folder Error: The process cannot access the file because it is being used by another process. Failed to delete file:…
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Why doesn´t the Elements portal Security Events alert always show the Powershell command?
Issue: Why doesn´t the Elements Security Center portal's Events > Security Events alert detections always show or include the Powershell command which was run one the device, if the detection process is Powershell? Resolution: The Powershell command is only shown in the Security Events alert detection if the detection…
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Software Updater always prompts end user for Windows UAC admin credentials when installing a software update
Issue: When Elements Endpoint Protection Software Updater feature starts installing an update on a Windows computer, a Windows User Access Control (UAC) prompt is shown and it asks the local end-user to enter admin credentials (username and password) to continue with the update installation. If the end user selects "No"…