I am the admin on a business account and one of my users is getting this error when trying to click "on" in Freedome. The error is occurring on an Apple iPhone 6, running OS 12.1.2.

"Could not configure the app. Restart Freedome and try again."

I tried to access the chat function on this site and was told they couldnt help as it is a business account. Please can someone tell me how to resolve this issue.

I have tried uninstalling, revoking the user's licence and reinstalling a fresh copy but this does not seem to have an impact.

Now tested and the seems everything worked now! Thank you very much for you help!!!

You are right. There was in portal latest version fspsbwks-12.01.293_PSB1.exe

This solved the issue now.

Hi. No, unfortunetely there is no path exclusions in Mac products at the moment, there is even no magic internal file you can modify, however, as it one of the most requested (obviously) features, we will deal with it in the near future.

What about your case with VMWare, please, contact support, provide them fsdiag files and ask to mentione that that fsdiag is related to this topic.

Oh, that's a witty idea. Indeed, fsavd process is being launched sandboxed and you can prevent it from scanning partcular pathes by denying sandbox access, but I have doubts it will fix performance issues as interception will still happen. But feel free to try, results could be very interesting

So, in order to deny access to a particular subpath, add following lines to /usr/local/f-secure/fsmac/sysconfig/fsavd.sb:

(deny file-read*
       (subpath "/Users/tester/Downloads"))

This will prevent Downloads folders of user tester from being scanned.

New features:

• Client is now reporting status of Screensaver Password protection status to the portal.
• Installer is now checking for incompatible software before installation.
• Reboot is no longer required after installation, except XFENCE is enabled.

Bugfix and improvements:

• Multiple XFENCE rules improvements and fixes, including incorrectly reported invalid signature.
• Fixed issue with Browsing Protection package version, it is now the same as release version, 20581 for this release.
• macOS 10.15 Catalina Beta support, Full Disk Access Privacy settings now properly display F-Secure app bundle to allow real-time scanning to access protected filesystem locations.
• Product no longer disables macOS Block All firewall settings after firewall enabling from the product.

Available for downloading on all environments, automatic upgrade will be available next week.

Known issues:

• Installer may report McAfee product to be installed even after designated uninstaller run. Workaround: manually remove /Library/LaunchAgents/com.mcafee.McAfeeSafariHost.plist file.

New features

• New activation welcome screen
• Remote actions support for (will be available on the portal side next week):
  • Network isolation
  • Scan for malware
  • Full status report

Fixed issues

• Fixed an issue when product in rare cases produced excessive network activity

• Fixed an issue with high CPU usage on certain websites
  
  

New features:

• macOS 10.15 Catalina Full Disk Support is now guided in the GUI
• Product package is now notarized
• Scan exclusions are now supported, will be available in PSB profiles shortly
• User now has an option to persist XFENCE rule, as well as edit it using XFENCE Configuration Utility
• Redesigned Support Tool

Bugfix and improvements:

• Detected threats are no longer reported multiple times to the portal for the same detection

Available for downloading on all environments, automatic upgrade will be available later this week.

Known issues:

• Installer may report McAfee product to be installed even after designated uninstaller run. Workaround: manually remove /Library/LaunchAgents/com.mcafee.McAfeeSafariHost.plist file.
• XFENCE may prevent macOS from upgrading. Workaround — disable XFENCE before upgrading macOS.