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The most-read troubleshooting articles. Chances are your answer is already here.
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients:* Elements Endpoint Protection EPP…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support " when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user…
Issue: I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed?Resolution: * Contact WithSecure support by opening a support request here. * Provide the following information for WithSecure technical support to create an offline registration file: * Account Name *…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection?Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To do…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: User has a new mobile device and wants to move or transfer the authenticator to the new device Device that had the multi factor authentication (MFA) application…
Hi, Do you have any experience with whether WS Mobile Protection can cause slowdowns on iOS or Android smartphones? We have a large customer who raised this question, and any insights, experiences, or recommendations would be greatly appreciated. Many thanks!
Hi everyone, We're writing to let you know that we are winding down operations on the WithSecure Community, with full closure planned for 27 October 2026. Read the full announcement here: https://community.withsecure.com/announcements-en/kb/articles/33060-community-platform-retirement We're building bigger, better things,…
Hi everybody. I need some help with a little question about security events in WithSecure. 2 hours ago, WithSecure dropped a medium risk level on my computer, but the problem is that during that time I wasn't online. That event happened 1 day ago. My question is. Has WithSecure reported an error recently, or does it…
Since June, whenever we run updates using WithSecure on around 100 computers, we get the following error: ‘One or more errors were found in the Secure Sockets Layer (SSL) certificate sent by the server. You need to verify certificates (12175)’ The same thing happens with Windows updates, Acrobat and other software. Do you…
Hi, We discovered this during a compliance security review of our macOS rollout, and wanted to raise it here, partly as a question and partly as a feature request for the future. We know that local users cannot remove or fully disable XFENCE on macOS, which is good. However, we found that the "Advanced…" option in XFENCE…
Hello WithSecure Community, I would like to ask about the behavior of the email notifications generated by WithSecure Elements Endpoint Protection. Currently, we receive emails like the attached example. The notification indicates that an event was detected and provides the report name, organization, time period, and…
Hi, Is there any planned EoL for the Elements Vulnerability Management API? At the moment the documentation states: "Elements Vulnerability Management API is a legacy API and it is not recommended for new integrations." It would be good to have a ballpark date for when the successor API is feature complete, so we know when…
The Software Updater shows all necessary updates. But i could not find a function to show all installed software. Is there any way to show such a list?
We would like to create custom Categories on the severity column. The Category column in the Software Updater view reflects the classification assigned by the software vendor (e.g., Microsoft). These values are pulled directly from the vendor's update metadata and cannot be customized within WithSecure Elements.
How we can remediate log4j vulnerabilities related to Atlant policy managers (v16.01.98252)
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