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Starting August 2024, MFA is mandatory for all WithSecure Business Accounts.
Read recent answers to common queries in the most viewed Troubleshooting Articles
Issue: Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center or Partner Portal . How can the 2-step authentication be reset? Resolution: Ask another administrator to delete your administrator user accounts and then…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
If you are using an F-Secure branded B2B product, please read on, as this article contains information you need to ensure protection and functionality continues in 2025. We have previously communicated to our partners and end customers that support for F-Secure branded on-premises products will end completely in late 2024.…
The major IT outage in July 2024 caused by a faulty CrowdStrike update has brought many questions to us from our Partners and Customers, the most important one being "What steps does WithSecure take to avoid distributing a faulty update". We have now taken time to create an informative article on our public website, which…
Issue: I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed? Resolution: * Contact WithSecure support by opening a support request here. * Provide the following information for WithSecure technical support to create an offline registration file: * Account Name *…
This article will be updated as needed to answer extra questions. We strongly suggest that you bookmark it and check back from time to time. The localized versions of this article are generated automatically using Machine Translation. The original English article should be used in case of translation anomolies. Updates…
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Hi, Has an IT partner, we manage a lot of companies, and configuration profile management has been delegated to IT Technicians in charge of these companies. We were looking for a tool allowing us to compare all configuration profiles from all these companies to a specific main profile. It looks like the API does not…
Good Day I had previously raised this issue and still await feedback to resolve this issue. I require the following report for distribution as part of the Monthly Report Pack sent to clients. How do draw the report ?
At our company we use the web content control to block the chat category. However now we want to make an exception for chatgpt. I tried adding "chatgpt.com" to our list of allowed sites but this does not seem to work. Is there a way to make an exception for chatgpt instead of opening up the whole chat category for our…
Apple released macOS 15 yesterday. I don't see any reference to this verion in the release notes. Is this version supported by the Elements agent?
The WithSecure Elements Agent for Mac changelog provides users with detailed updates, enhancements, and bug fixes related to the WithSecure Elements Agent. For the most recent updates, please click here to see the most recent changelog (only accessible for logged-in users). To stay updated on future changes, we recommend…
Elements Vulnerability Management System Scan feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
Linux Security 64 Beta Release Notes Major Features in this Release This is a beta release of Linux Security 64. This release introduces a new on-access scanner for continuous protection against viruses and potentially unwanted applications. In addition, Linux Security 64 features a system integrity checker for protection…
Helou! I have created a .PS1 script that removes a workstation from WithSecure. However, my script is not working. Could someone tell me what is wrong with my code? I am getting an “Authentication Failed” error. What is the purpose of the Client ID and Secret? Should they be used here as well? # Vastuuhenkilö Julle…
We Want Your Opinion! Share Your Views and Win a WithSecure Hoodie 🎉 We’re running a quick poll to understand the key factors you consider when evaluating a product or service. Your input will help us better understand what matters most to you! It only takes a few minutes to complete, and if you choose to provide your…
As a way to keep you informed about the latest and greatest on the forum, we have decided to compile a list of the most engaging articles, discussions, and questions from the previous week. In addition, we will share updates on any new features, announcements, and events happening within the WithSecure Community. With this…
Good day, I have a question about the reports. It seems that some layout looks off. When i wanna change it too Pie it then looks a bit better. In the screenshot like this one below. Looks off with its bar. Is this something that will be fixed in the future? Kind regards, Roy
Hi everybody, Some Windows 10 PC, after push installation of withsecure (16.00 client version for business suite), are not showed on PM Pending. I try to uninstall withsecure with a remove-tool and install again offline method with success, but are still showed on Unmanaged devices. All of devices are on AD Domain and have…
Our team has been successfully using a reporting application that queries the WithSecure Vulnerability Management API. We've been using custom tags to identify devices (e.g., Windows Server, Linux Server, Firewall). This system worked flawlessly until about a week ago. Currently, we're experiencing an issue where our API…
Status is temporarily unavailable - WithSecure Elements Agent version 24.3 on Windows 10 22H2 x64 Just installed WithSecure Elements Agent version 24.3 on a Windows 10 22H2 x64 Evaluation yesterday and uninstalled and reinstalled today, however the problem remains. Malware protection status is temporarily unavailable…
Bonjour, Je voudrais savoir si les malwares qui sont détectés par l'EDR WithSecure sont également supprimés par celui-ci ou simplement détecté ? Voici une image : Merci d'avance de votre réponse,
Getting error something like - Windows Update has not the latest updates. But Windows is updated in full. Any ideas?
Bonjour, Quand je suis dans l'onglet "Événements de sécurité" et que je clique sur la cible pour pouvoir l'ouvrir, je n'arrive pas à accéder à la cible. J'arrive à accéder aux paramètres de la cible depuis l'onglet "Appareils". Est-ce normal ou s'agit-il d'un problème de l'interface ?
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