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Issue: * When trying to register a Policy Manager Server, we are getting this error: The registration cannot be validated. WithSecure Policy Manager Server could not connect to the WithSecure registration server (https://corp-reg.fsapi.com) Resolution: What should I do if registration fails, saying that my customer number…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios:* User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support " when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection?Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To do…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative?Resolution: If you suspect…
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Hi there, the application control logs following blocking action: Die Anwendungssteuerung hat die Installation einer Anwendung verhindert. Regelname: Default block rule Regel-ID: 00000000000000000000000000000000 MSI: C:\WINDOWS\system32{AC76BA86-1031-1033-7760-BC15014EA700} Name des Unterzeichners: Übergeordneter Pfad:…
Hi! We have a M365 Intune procedure set up so that when a customer end user logs in to their new computer for the first time with their account, WithSecure is downloaded to the device automatically. Is there a way to get notified by email when the customers free license pool is about to run out / has run out, so we can be…
Not all threats are equal — and chasing every alert can burn out your team. Here’s how to focus on what matters: 1. Use Risk-Based Prioritization WithSecure Elements ranks detections based on severity, context, and potential impact. 🛠 Learn more about Broad Context Detection and how it helps prioritize threats.…
When I retrieve the list of devices, the character encoding is incorrect. The character "é" becomes "é" I tried adding "charset=utf-8" and other encodings in the header but it does not work. $Header2 = @{ 'Content-Type' = 'application/json; charset=utf-8' "Authorization" = "Bearer $sToken" } ((Invoke-WebRequest -Headers…
This changelog provides updates for the WithSecure™ Elements Agent for Mobile, covering both iOS and Android platforms. It includes the latest improvements, feature enhancements, and fixes that strengthen mobile device protection, improve performance, and ensure compatibility with the latest operating system versions.
Hello, There is a (very) minor bug (see details below) on WSLS64. Is there a specific place to submit bug cases ? ### Versions ### FSBG = 1.0.921 Linuxsecurity = 12.0.503 ### Bug ### While WSLS64 was installed as standalone agent, and configured as offline it still try to connect to a Policy Manager and generate error logs…
There was a update for the ESC a few months ago. Since then, working with this system is not possible anymore from my point of view. In the earlier version, Devices Views were able to open in a new Tab. Now I can go forward to deep dive in a device, but there is no way back. This means, all Filters or views are set back…
This changelog provides updates specifically for the portal interface of WithSecure™ Elements Vulnerability Management. It includes the latest improvements, feature enhancements, and fixes related to the user experience, dashboard functionality, and overall usability of the portal. For updates related to other components…
This is the primary changelog for WithSecure™ Elements Exposure Management, covering all updates related to: Exposure Management for Business Exposure Management Frontline Add-on It provides the latest enhancements, fixes, and feature updates for these components of the Exposure Management solution. Note: This changelog…
This changelog provides updates for the WithSecure™ Elements Connector, which facilitates integration between WithSecure Elements and third-party systems. It includes the latest enhancements, fixes, and new features that improve data synchronization, event forwarding, and interoperability with external platforms such as…
I searched the community but couldn't find a solution. When a customer decides not to purchase WithSecure Elements after trying the product with a Trial License, how can I remove them from my customer list in Partner Portal (partnerportal.withsecure.com) and (elements.withsecure.com)? Thank you.
Hey all, I've been trying to access the backend to make some changes, and while the elements dashboard logs in ok, the Endpoint protection widget on the dashboard errors and then changes to "No devices", while the Detection and response widget lists the correct number of devices. When I try to go to the devices page it…
We have a customer where we use Policymanager 16.10. There is a patch window on every third tuesday of the month between 10.00-12.00 AM. I can´t find how I can apply a schedule for automatic updates for this specific time. Its only specific days of the week. Can you help me?
Hi, I can't access the site. Does it work properly or am I wrong? Thanks Roberto
My Licence has expired as I didnt get a reminder from the reseller as usual. Now cant get any response from them. I have also filled in the renewal form online but no response from Withsecure. please help.
組織が見つかりません。 組織リストの取得中にエラーが発生しました。後でもう一度試してください。 と表示されて管理画面が利用できなくなっており、非常に困っております。 解消方法をご存じでしたらお教えください。 From @LiselotteP in English: Organization not found. An error occurred while retrieving the organization list. Please try again later." This message is being displayed, and the admin panel has become inaccessible, which…
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