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Issue: How to remotely change the subscription key of the Elements Endpoint Agent (EPP for Computers and EPP for Servers) via the Endpoint Protection Portal?Resolution: Follow these steps to remotely change a subscription key of a device using the Endpoint Protection Portal: * Log into the Endpoint Security Center Portal:…
Issue: I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed?Resolution: * Contact WithSecure support by opening a support request here. * Provide the following information for WithSecure technical support to create an offline registration file: * Account Name *…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support " when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios:* User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection?Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To do…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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Is anyone else seeing that the software updater of WithSecure Elements Agent 25.5 is unable to install the latest VLC update (3.0.23) on Windows 10/11 hosts? The status in endpoint client it shows: Installation failed WA_VMOD_ERROR_CANNOT_VERIFY I guess that it's a similar situation to this discussion that's related to…
I need subscription to use Atlan product. How can I get that? I am new here. I would be really glad if you help me
We will be performing a small maintenance operation on WithSecure Elements Collaboration Protection on February 3rd, 2026 at 12.00 PM (UTC). This operation is expected to take a maximum of 5 minutes. Read the full article here:…
We are introducing a new, centralized Notification Hub to replace most of the current banner-based announcements in Elements. Read the full article here: https://community.withsecure.com/announcements-en/kb/articles/32813-new-feature-notification-hub
To ease the communication settings configuration, including http proxy servers and WithSecure Connectors management, we are about to release an updated Profile Editor for Windows endpoints. Read the full article here:…
We want our users to have the most up-to-date information, and the What's New page is the perfect way to stay informed about the latest updates and enhancements to Elements. Here you will find links to the monthly What's New in Elements. If you would like to be notified whenever we update our What's New in Elements,…
👋 Hi everyone, We’d like to sincerely apologize for the multiple emails some of you may have received with the subject line “Got 2 minutes to help us improve your experience?”. Due to an automation issue on our side, the email was repeatedly sent between 15:37 and 16:11 (Helsinki time). Our team is actively investigating…
Hello. Would it be possible to add a Linux installer for computers to the installation agent download?
How to identify Windows 10 devices which have ESU activated ? Should such devices still being shown with OS End of Life = Yes ? Regards, aj
Hi all, we are receiving alerts for the below script but when we close it it does not create a rule. C:\WINDOWS\System32\WindowsPowerShell\v1.0\powershell.exe -NoProfile -NonInteractive -Command "[Console]::OutputEncoding = [System.Text.Encoding]::UTF8;" " Get-LocalUser | ForEach-Object { $userName = $_.Name $output = net…
Customers are asking about whether EDR can detect exploitation of CVE-2025-55182 and CVE-2025-66478 What would be the chain of execution and associated score in case of compromission ?
Hello, We are using WithSecure Elements Endpoint Protection (Windows) with Software Updater enabled on a large Windows workstation fleet. Updates for most third-party applications install correctly, but 7-Zip consistently fails to update. Issue Application: 7-Zip (vendor: Igor Pavlov) Result: Update installation fails…
Dear all, is there a way to automatically force update specific apps only (not the manual way) ? There are known programs (e.g. Microsofts Powertoys, OneDrive…) which are running in the background and needs to be closed first. Users usually simply cancel the update which then requires additional manual effort to keep these…
Hi, We have customer who has critical sensitive user data in use, and they need firewall rules that block all outbound and inbound traffic except allowed. We can achieve this using "critical workstation" firewall profile and then allow needed ip-addresses. However, one program (autodesk autocad) needs constant connection…
There was a update for the ESC a few months ago. Since then, working with this system is not possible anymore from my point of view. In the earlier version, Devices Views were able to open in a new Tab. Now I can go forward to deep dive in a device, but there is no way back. This means, all Filters or views are set back…
The title may be confusing, so here ist the Question again with a example: If I turn off the security feature "Allow user to uninstall the product" in a windows-profile, and the trigger "turn off security features" on a device with that profile assigned, it only disables the client for about 10-30 seconds instead of the…
All vulnerability network scans are stuck in a Queued state and do not start, although Discovery scans are running successfully. Network scans remain permanently queued with no progress. Has anyone encountered this before or have suggestions on where to begin troubleshooting? Steps already taken: Confirmed that all scan…
Hi there, the application control logs following blocking action: Die Anwendungssteuerung hat die Installation einer Anwendung verhindert. Regelname: Default block rule Regel-ID: 00000000000000000000000000000000 MSI: C:\WINDOWS\system32{AC76BA86-1031-1033-7760-BC15014EA700} Name des Unterzeichners: Übergeordneter Pfad:…
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