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Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support" when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center, Partner Portal or eService Portal. How can the 2-step authentication be reset? Resolution: Ask another administrator to delete your administrator user…
Issue: Does WithSecure Elements Endpoint Protection Agent for MAC support macOS version 15 Sequoia? Resolution: The latest Elements Agent for MacOS 24.3.53367 does not yet support MacOS Sequoia. Official macOS 15 Sequoia support is coming with version number 24.4. You can follow this WithSecure Community changelog to know…
Issue: An error has occurred while adding an administrator. -error is shown when attempting to add a new admin account using the Management > Organization Settings > Security Administrators page. Resolution: This error means that the user already has an already existing user account that is tied to an Elements company or…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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Elements Vulnerability Management System Scan feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
The WithSecure Elements Endpoint Protection Portal changelog provides users with detailed updates, enhancements, and bug fixes related to the WithSecure Elements Endpoint Protection Portal. For the most recent updates, please click here to see the most recent changelog (only accessible for logged-in users). To stay updated…
The WithSecure Elements Identity Security from Elements Collaboration Protection changelog provides users with detailed updates, enhancements, and bug fixes related to the WithSecure Elements Identity Security from Elements Collaboration Protection. For the most recent updates, please click here to see the most recent…
The WithSecure Elements Agent for Mac changelog provides users with detailed updates, enhancements, and bug fixes related to the WithSecure Elements Agent. For the most recent updates, please click here to see the most recent changelog (only accessible for logged-in users). To stay updated on future changes, we recommend…
This is the initial release of F-Secure Atlant. F-Secure Atlant is a platform for building applications that are able to scan and detect malicious files. Atlant provides a REST API for scanning files and managing the product configuration. Applications and services can use the API resources to analyze content using always…
Linux Security 64 Beta Release Notes Major Features in this Release This is a beta release of Linux Security 64. This release introduces a new on-access scanner for continuous protection against viruses and potentially unwanted applications. In addition, Linux Security 64 features a system integrity checker for protection…
Hi, On some clients, Software Updater requires the computer to be restarted after each update. To make the story short: 10 software to update = 10 reboots My PMS (v.16.03) Software Updater settings are set up in such a way that user can choose to restart or delay the reboot, I don't want to force it. I had a similar…
This thread collects endpoint client change logs for WithSecure Elements Agents for Windows and Server - previously known as: * Computer Protection * Computer Protection Premium * Computer Protection & Rapid Detection and Response * Computer Protection Premium & Rapid Detection and Response * Server Protection * Server…
Hi, We have a problem where our customer is moving from their old it support to our support. Their old support does not respond when we asked them to release Elements EPP locked installation so we can uninstall Elements EPP and reinstall our new Elements EPP to get customer clients to our portal. So, I tried to uninstall…
As a way to keep you informed about the latest and greatest on the forum, we have decided to compile a list of the most engaging articles, discussions, and questions from the previous week. In addition, we will share updates on any new features, announcements, and events happening within the WithSecure Community. With this…
In EDR, how to customize alert emails to change the subject. For example, to send to a Mail2SMS service
Buongiorno Dalla console di amministratore, che fornisce già molte informazioni, è possibile determinare la data dell'ultimo cambio password di ogni singolo pc/utente? Premetto che sto parlando di PC NON in dominio. In attesa di un gradito riscontro, cordialmente ringrazio e saluto. Alessandro Technology for Propulsion and…
hi, i made a widget to see failed login on my devices, it works well and i made a email report. If i click on the simple (1 line) graph i can see the list of event on the devices with login error. Question: how o can receive email report directly with the list of wrong login without each time click on graphs, login in…
「WithSecure Elements EPP for Computers」をMACに入れてたのですが 最近ステータスが「✕」で、「新しいシステム拡張を許可する」・「完全なセキュリティを提供する為に、フルディスクアクセスを許可する」の許可が求められてます。それらをオンする為に、「WithSecure Agent」 と「WithSecure system Extension」をオンするとステータスは正常になりますが、なぜかMicrosoftTeamsを開くのに時間かかるようになります。オフするとTeamsは正常に動きます。どちらも正常に動作させるにはどうすれば宜しいでしょうか
Hello. We got instructions to upgrade F-Secure Policy Manger 15.11 to WithSecure 16.03 which is the one available version on the WithSecure page. However upgrading to policy manager console we cannot connect to the server. Want to try with older version but can't download it. Thanks, Michal
Hi, we need to leave user possibility to temporary disable client, how we can get report or notification about ? i find something in "security event" but i need to get reported o notfication. thanks all
hi, any way to get the installed application list from all client? i tried from "software reputation" and cleared filter but i don't know if i can get all app or missing something.
I'm using Policy Manager Server an Console version 16.01.98252 and the hosts are using Linux Security 64 12.00 The current policy is straightforward. Real time scanning is enabled for the home repertory. I do not use Security Cloud and scan all files for potentially unwanted applications. The product is installed on about…
Hi everybody, Some Windows 10 PC, after push installation of withsecure (16.00 client version for business suite), are not showed on PM Pending. I try to uninstall withsecure with a remove-tool and install again offline method with success, but are still showed on Unmanaged devices. All of devices are on AD Domain and have…
Hello everyone, I have a problem where DeepGuard is preventing my updates from taking place, these updates are automated thanks to Ansible and therefore an Ansible user is in admin on my server to be able to deploy Windows updates on it. I need to deactivate DeepGuard from 3 to 4 a.m. because that's when the update is done…
Hi, We have a secure network with limited internet access and it is accessed only by VPN or RDP. The VPN causes a catch 22 situation when the network isolation mode is in effect. You cannot initiate the VPN session as the network is isolated/unavailable and thus you never get the release network isolation message. I have…
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