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Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: Elements portal's Security Events page shows that "OfficeClickToRun.exe" was blocked from changing the "fshoster64.exe" process , whereas "fshoster64.exe" can be any WithSecure service is generated. Will selecting acknowledge allow the specific process to run? Or we still need to do manual whitelisting or exclusion?…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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Changes in features and functionalities that are impacting all security domains within WithSecure Elements Security Center will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here…
Elements Vulnerability Management System Scan feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
We have released a new version of the Elements Agent for Windows. Version 25.1 is available for first time installations, and existing installations will receive this automatically. The internal version number is 25.1.85. Read the full article here:
In the Elements Security Center, you can view Security Events under the Events menu. Security Events data is stored for a limited time, depending on event severity. The maximum retention period is 14 months, but it may range between 13 and 14 months. Read the full article here:
The WithSecure Elements Endpoint Protection Portal changelog provides users with detailed updates, enhancements, and bug fixes related to the WithSecure Elements Endpoint Protection Portal. For the most recent updates, please click here to see the most recent changelog (only accessible for logged-in users). To stay updated…
As a way to keep you informed about the latest and greatest on the forum, we have decided to compile a list of the most engaging articles, discussions, and questions from the previous week. In addition, we will share updates on any new features, announcements, and events happening within the WithSecure Community. With this…
Using EPP for client and has the device control, Does anyone know how to block the USB from any Data transfer,, done this for USB memory sticks. however, plug a removal hard drive in and can still access in full?
As part of our ongoing work to unify workflows in WithSecure Elements, we will be introducing changes to Organization Management during February. We will provide an update once the exact schedule has been confirmed. Read the full article here:
The WithSecure Elements Endpoint Detection & Response changelog provides users with detailed updates, enhancements, and bug fixes related to the WithSecure Endpoint Detection & Response. For the most recent updates, please click here to see the most recent changelog (only accessible for logged-in users). To stay updated on…
We are happy to announce that our WithSecure Elements Identity Security is now officially in General Availability (GA). This means that it is available for all customers. Read the full article here:
Why in WS Elements Security Center "Device Not Found" after Renewing License, but I checked the status in Client and it is still connected to Central Management.License status remains in use. The Security Event is still running, but the device is not found
Hello support. I need help with updating the API version of some components of the WithSecure Cloud Protection for Salesforce product in my ORG. I need all components in my ORG to have an API version > 45. However, the Cloud Protection "About" component has an API version of 38. I need assistance in dealing with this…
We have a scheduled scan on our computers using WithSecure Business Suite 16.01, and each scan gives us scans of over 2 million files. However, when I run a “dir” command on the disk on which the scan took place, the result is much lower (700k). I'd like to know how the programmed scan works and what it actually scans.
Hello, I would like to ask a question about Windows updates. Could someone explain to me how Withsecure chooses which updates to download to a workstation and if it is possible to set it up that, for example, Withsecure only installs critical updates that are necessary.
Hi, My Server Policy Manager Server (v.16.03) cannot communicate with WithSecure’ servers anymore after have renewed a third part SSL certificate. I have 2 Debian based servers for PMS and PMSP (normal mode). I have used a third part SSL certificate for years but after the latest renew the PMS and PMSP cannot communicate…
Hi, We have a problem where our customer is moving from their old it support to our support. Their old support does not respond when we asked them to release Elements EPP locked installation so we can uninstall Elements EPP and reinstall our new Elements EPP to get customer clients to our portal. So, I tried to uninstall…
Hi, We have a secure network with limited internet access and it is accessed only by VPN or RDP. The VPN causes a catch 22 situation when the network isolation mode is in effect. You cannot initiate the VPN session as the network is isolated/unavailable and thus you never get the release network isolation message. I have…
Hi, On some clients, Software Updater requires the computer to be restarted after each update. To make the story short: 10 software to update = 10 reboots My PMS (v.16.03) Software Updater settings are set up in such a way that user can choose to restart or delay the reboot, I don't want to force it. I had a similar…
In EDR, how to customize alert emails to change the subject. For example, to send to a Mail2SMS service
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