Get answers and solutions, initiate discussions, and connect with experts globally
Read recent answers to common queries in the most viewed Troubleshooting Articles
Issue: How to create an exclusion for a certain software update with the WithSecure Software Updater feature in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers devices? I do not want to have Software Updater installing updates automatically or have the user manually installing the update…
Issue/Symptom/Question I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed? Resolution: Contact WithSecure support by opening a support request here. Provide the following information for WithSecure technical support to create an offline registration file:…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
You currently have limited access, but there's a wealth of content to explore! If you need assistance or have any questions, we're here to help.
I would like for the WithSecure team to change the way users are reminded to activate their browser security extensions. I believe the current process is too confusing for the average user to actually do it. This would lead to many tickets to IT, asking to stop the reminders… Picture this: When activating the "Remind user…
Hello It would be ideal not to have this feature separately with an additional third-party extension. You could integrate ad blocking, like extensions like ABP do, which remove ads directly from pages or results. Let me clarify, the idea is to remove all advertising, not block it because that is already done currently but…
This changelog provides updates specifically for the portal interface of WithSecure™ Elements Vulnerability Management. It includes the latest improvements, feature enhancements, and fixes related to the user experience, dashboard functionality, and overall usability of the portal. For updates related to other components…
This changelog provides updates for the WithSecure™ Elements Agent for Mac, detailing the latest improvements, feature enhancements, and fixes for macOS endpoints. It covers changes to protection capabilities, performance optimizations, and compatibility updates to ensure reliable and secure operation on Apple devices.
This changelog focuses on updates related to the System Scan component of WithSecure™ Elements Vulnerability Management. It includes the latest changes, improvements, and fixes affecting how system scans are performed, managed, and reported within the solution. For updates related to the portal interface or other…
This changelog is dedicated exclusively to updates for the Cloud component of WithSecure™ Elements Exposure Management. It includes the latest improvements, fixes, and new features specific to the cloud-based capabilities of the solution. Note: For updates related to Exposure Management for Business and the Frontline…
This changelog provides updates for the WithSecure™ Elements Agent for Mobile, covering both iOS and Android platforms. It includes the latest improvements, feature enhancements, and fixes that strengthen mobile device protection, improve performance, and ensure compatibility with the latest operating system versions.
This is the primary changelog for WithSecure™ Elements Exposure Management, covering all updates related to: Exposure Management for Business Exposure Management Frontline Add-on It provides the latest enhancements, fixes, and feature updates for these components of the Exposure Management solution. Note: This changelog…
Hello, I'm encountering an issue in the WithSecure Elements console: Despite having full administrative rights on Collaboration Protection and full modification access for both servers and endpoints, I'm unable to modify, clone, or create new device profiles. Observed behavior: When attempting to edit any existing profile,…
Hello, I hope you are doing fine, I recently see an issue concerning a linux server that i manage : The malware protection is disabled But : The profile is the same as others Linux server (with scan directory set to "/"), the others linux server are working well (with malwre protection enable). More information, I tried…
Hello, Are there plans to support other Linux distributions? For example, ZorinOS, which is a derivative of Ubuntu? Thanks in advance for your response.
I want to renew my subscription.WithSecure Elements EPP for Computers Premium, Partner MGD. My supplier, UAB AIS, is not responding to inquiries.
Hello it is normal for a client protected with EDR to not signal and block that NMap has been used? Thank yoi
Hello In WithSecure Elements Secutity how can I create a whitelist of programs not controlled by application control? Or indicate that a mistakenly blocked program is trustworthy? Thank you.
Hello In WithSecure Elements Secutity how can I make sure that any problem is notified by email? Also, is it possible to set a custom block page when browsing blocked categories? Thank you
We are encountering a critical issue with F-Secure on our newly deployed Microsoft Surface devices. The devices experience a Blue Screen of Death (BSOD) shortly after installation of the F-Secure client. Through internal testing, we have isolated the issue and confirmed that it only occurs on devices with F-Secure…
Hello, I know that this issue had been asked more than once for different reasons/causes. Here's mine: SWUP is requesting for each update (Google Chrome, Firefox, MS Teams…) a reboot. Why should this be necessary and is there a solution to avoid this ? I can't remember when this behavior started, but I think it has…
Hello Everyone, I am facing an error with installation of Withsecure on couple of PC's. Error is: "Check for Windows updates Could not verify the download server certificates. This could be due to an outdated version of Windows on your system. Update Windows and try installing again." P.S. Windows is updated.
Hello. We are using WithSecure Elements Agent Version 25.1. For some reason at many clients the hydra db is not updating at the moment for approx. 3-4 days. At some clients it is working. In the "AUA.log" from a example client you see that "Capricorn Engine" or "Sensor Database" is updating but not hydra. Anyone else got…
Join other cyber security experts & get inspired
This month's community leaders
