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Issue: I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed?Resolution: * Contact WithSecure support by opening a support request here. * Provide the following information for WithSecure technical support to create an offline registration file: * Account Name *…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support " when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios:* User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection?Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To do…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative?Resolution: If you suspect…
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As we move forwards in our digital transformation journey, we are today announcing the specification of our new Commercial API for Partners. You can find the API Reference Guide here. The new API will be available Staging access in Mid December, Production use in Mid January 2026. New commercial API will replace the…
Dear all, is there a way to automatically force update specific apps only (not the manual way) ? There are known programs (e.g. Microsofts Powertoys, OneDrive…) which are running in the background and needs to be closed first. Users usually simply cancel the update which then requires additional manual effort to keep these…
Is it possible to suggest software for inclusion in the patch management system? In our case, we use NetExtender (already part of patch management system) and the Banyan desktop Client from SonicWall (not part of patch management system). Sonicwall CSE - Download App Sorry if i missed any official way to do it. Regards…
Hi, We have customer who has critical sensitive user data in use, and they need firewall rules that block all outbound and inbound traffic except allowed. We can achieve this using "critical workstation" firewall profile and then allow needed ip-addresses. However, one program (autodesk autocad) needs constant connection…
Hi, I lately have some Unsafe URL Detections within the collaboration Protection detections. In our policy we have 2 settings under exchange : Malicious url and Suspicous url. Both Are on Quarantaine. What is best practice here? How can we see if the Detection is with the Malicious or Suspicious setting? Because in the…
Hello WithSecure All EDR security products have the Remote Shell action to respond to incidents, why WithSecure don't include this basic option? In commercial line most proposal is ignored because our WithSecure EDR can't have the most used response actions.
Hello Is there any workaround to auto-approve the System Extension, Driver Extension & Network Extension without user interaction on macOS? I'm currently using JumpCloud as my Device Management Solution. I have done creating the policy for extension, however it appears that require to allow manually and what I need to fill…
Hi Team, I would like to request a feature: Currently, Elements Browsing Protection's content filtering for file types (e.g., blocking ".exe" downloads) only works over HTTP. This feature request is to extend Elements Browsing Protection to inspect and block file downloads over HTTPS, with the ability to create granular…
This discussion was created from comments split from: Commercial API changelog.
This changelog provides updates for the WithSecure™ Commercial API, which enables seamless integration between WithSecure services and external business platforms. It includes the latest improvements, fixes, and new features that enhance data access, automation capabilities, and interoperability with third-party systems…
There was a update for the ESC a few months ago. Since then, working with this system is not possible anymore from my point of view. In the earlier version, Devices Views were able to open in a new Tab. Now I can go forward to deep dive in a device, but there is no way back. This means, all Filters or views are set back…
The title may be confusing, so here ist the Question again with a example: If I turn off the security feature "Allow user to uninstall the product" in a windows-profile, and the trigger "turn off security features" on a device with that profile assigned, it only disables the client for about 10-30 seconds instead of the…
How to identify Windows 10 devices which have ESU activated ? Should such devices still being shown with OS End of Life = Yes ? Regards, aj
Hi all, we are receiving alerts for the below script but when we close it it does not create a rule. C:\WINDOWS\System32\WindowsPowerShell\v1.0\powershell.exe -NoProfile -NonInteractive -Command "[Console]::OutputEncoding = [System.Text.Encoding]::UTF8;" " Get-LocalUser | ForEach-Object { $userName = $_.Name $output = net…
All vulnerability network scans are stuck in a Queued state and do not start, although Discovery scans are running successfully. Network scans remain permanently queued with no progress. Has anyone encountered this before or have suggestions on where to begin troubleshooting? Steps already taken: Confirmed that all scan…
Hi there, the application control logs following blocking action: Die Anwendungssteuerung hat die Installation einer Anwendung verhindert. Regelname: Default block rule Regel-ID: 00000000000000000000000000000000 MSI: C:\WINDOWS\system32{AC76BA86-1031-1033-7760-BC15014EA700} Name des Unterzeichners: Übergeordneter Pfad:…
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