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UPDATE 2025-03-13 / 10:27 UTC: The maintenance has been completed and all functionality is now available. We will be having an extended maintenance break for WithSecure Elements Exposure Management for Cloud, starting at 17:00 UTC on 12th March 2025. This maintenance break will last potentially until 12:00 UTC on 13th…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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Hello everyone, Recently using the web content filter, I've encountered a few cases where a certain website was incorrectly categorized. For example, android.com was denied as a paid service, which doesn't make much sense given that we all know that android refers to a mobile operating system. My question is, is it…
As a way to keep you informed about the latest and greatest on the forum, we have decided to compile a list of the most engaging articles, discussions, and questions from the previous week. In addition, we will share updates on any new features, announcements, and events happening within the WithSecure Community. With this…
We want our users to have the most up-to-date information, and the What's New page is the perfect way to stay informed about the latest updates and enhancements to Elements. Here you will find links to the monthly What's New in Elements. If you would like to be notified whenever we update our What's New in Elements,…
Is it possible to use a specific date to schedule a report such as the 15th of every month? I have to 'manually' send a Test report to accomplish this on the 15th of every single month for each of my clients. thank you.
Elements Exposure Management feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the discussion to be notified…
Elements Vulnerability Management System Scan feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
PolicyManagerコンソールにログイン時、登録処理で認証できないとエラーになります。 次のエラー： WithSecure登録サーバー（https://corp-reg.fsapi.com）に接続出来ません。 PolicyManagerServerはインターネット接続済です。 何が問題でしょうか？ 診断情報を取得しました。
We socialize and work on our mobile devices – wherever, whenever. The number of mobile devices and sensitive information on them make them an attractive target to cyber criminals. WithSecure Elements Agent for Mobile Protection is a proactive, streamlined, full-coverage protection for iOS and Android. Fight off phishing…
Dear Admin, I have encountered two update failure scenarios with our WithSecure Agent: Picture 1: The update check failed on a local PC at home using a direct ISP connection, even though the status indicates "connected." Picture 2: There is no connection to the security cloud. This means the WithSecure Agent is not…
Elements Vulnerability Management Portal feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
Hi, I've been running the F-Secure Linux Security for quite a long time and since February 7th 2025 I started receiving DNS lookup failures for the database update server fsbwserver.f-secure.com. As shown below, I can successfuly resolve f-secure.com: $ dig +short f-secure.com 23.4.67.115 $ dig fsbwserver.f-secure.com ;…
Using EPP for client and has the device control, Does anyone know how to block the USB from any Data transfer,, done this for USB memory sticks. however, plug a removal hard drive in and can still access in full?
Why in WS Elements Security Center "Device Not Found" after Renewing License, but I checked the status in Client and it is still connected to Central Management.License status remains in use. The Security Event is still running, but the device is not found
Hello support. I need help with updating the API version of some components of the WithSecure Cloud Protection for Salesforce product in my ORG. I need all components in my ORG to have an API version > 45. However, the Cloud Protection "About" component has an API version of 38. I need assistance in dealing with this…
We have a scheduled scan on our computers using WithSecure Business Suite 16.01, and each scan gives us scans of over 2 million files. However, when I run a “dir” command on the disk on which the scan took place, the result is much lower (700k). I'd like to know how the programmed scan works and what it actually scans.
Hello, I would like to ask a question about Windows updates. Could someone explain to me how Withsecure chooses which updates to download to a workstation and if it is possible to set it up that, for example, Withsecure only installs critical updates that are necessary.
Hi, My Server Policy Manager Server (v.16.03) cannot communicate with WithSecure’ servers anymore after have renewed a third part SSL certificate. I have 2 Debian based servers for PMS and PMSP (normal mode). I have used a third part SSL certificate for years but after the latest renew the PMS and PMSP cannot communicate…
Hi, We have a problem where our customer is moving from their old it support to our support. Their old support does not respond when we asked them to release Elements EPP locked installation so we can uninstall Elements EPP and reinstall our new Elements EPP to get customer clients to our portal. So, I tried to uninstall…
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