The most-read troubleshooting articles. Chances are your answer is already here.
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support " when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user…
Issue: I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed?Resolution: * Contact WithSecure support by opening a support request here. * Provide the following information for WithSecure technical support to create an offline registration file: * Account Name *…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection?Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To do…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
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Hello On a windows device, there is a button to stop Withsecure services for a limited time How can we achieve same goal on Linux and Mac computers without having to log onto the machine and disabling temper protection ? Have a nice day
Hallo Community Members, leider ist die Funktion Neustart "System neu starten" in der WithSecure Verwaltung ohne Funktion. Ich gebe dazu eine Nachricht ein (Nachricht an Anwender wegen Neustart…), und klicke auf "Neustart". Passieren tut rein garnichts. Es sollte aber: —————————————————————————— 1 Gerät ausgewählt Starten…
I want to know more about WithSecure Elements Endpoint Protection for Servers, i saw some older information how withsecure used to protect terminal server Example 1: A customer has a one server Citrix Server which allows 20 simultaneous users to connect. The customer will need to purchase: 1 subscription of F-Secure Server…
Hi, Is ther a way to run powershell on devices, automated or manual for an admin? I have a need for making an powershell script that shuts down some vpn connections, updates the vpn client and then starts up the connections again. We have an "WithSecure Elements EDR and EPP for Computers Premium" licens. I can see that…
Hello, We are currently experiencing a serious issue on several Windows workstations since the latest WithSecure EDR update combined with recent Windows Updates. It looks like a potential conflict between WithSecure EDR / Microsoft Defender and the latest Windows build. Issue description After unlocking or logging into a…
Today WithSecure publishes new research on GREYVIBE – a previously undocumented Russia-nexus group conducting operations against Ukrainian military, government, and business targets since August 2025. The headline finding isn't the targeting. It's the AI use. GREYVIBE systematically used ChatGPT, Gemini, and image…
We have observed that some of our partners and customers are calling the Security Events endpoint of the Elements API, requesting several years of event data. This can cause an increased data processing load for the API consumer, and will also affect them in the longer term. Read the full article here:…
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We have released beta integrations connecting WithSecure Elements with Datto RMM and NinjaOne. Read the full article here: https://community.withsecure.com/announcements-en/kb/articles/32935-beta-integrations-for-datto-rmm-and-ninjaone
We are happy to introduce Dark Mode in the Elements portal. This much-requested feature gives users a more comfortable viewing experience in low-light environments, supports work in control rooms and during night shifts, and offers another way to personalize the interface based on individual preference. Read the full…
Bonjour, Quand je suis dans l'onglet "Événements de sécurité" et que je clique sur la cible pour pouvoir l'ouvrir, je n'arrive pas à accéder à la cible. J'arrive à accéder aux paramètres de la cible depuis l'onglet "Appareils". Est-ce normal ou s'agit-il d'un problème de l'interface ?
Greetings! I have the following issue: When trying to request virus-signatures or other updates, both the clients protected by WithSecure Business Suite and the Hyper-V (Which currently runs With-Secure Server Security Premium) fail to request the updates. I get the following logs in C:\ProgramData\F-Secure\Log\AUA…
Hi, we have curious case. Elements Sec Center says a File would be detected as Trojan. We ran a local Scan with the Elements Agent and the Agent tells us, there is no risky file nor a Trojan. Why would these 2 results differ? I double checked that its the same appliance and the same path and still i got no clue why it…
I need to install and configure a WithSecure Elements Connector to forward all security events to a SIEM server. I have installed WithSecure Elements Connector in my managed environment on Linux. I follow this guide:…
Hello everybody, I am new to F-secure Elements. I try to install it using a GPO with MSI packages. I have read and follow steps of f-secure admin guide. But when at the end of the creation of my GPO, i go to the "modifications/changes" tab and point to my mst file, i have an error message saying "eventid 101: Installation…
How do I turn off the black F-secure stamps on icons on my computer?
Hi Unable login into emea psb portal, password incorrect. In the f-secure client "missing updates" and "installations" list is empty as well. Some global issue?
Hello all, How to manually set the WithSecure Client Security Update server to to lets say 'guts2.fsapi.com' for example? Kind regards, rdpk07
I didn't find any guides for the upgrade process so is it even possible? Do I need to install new Policy Manager from scratch? The installer doesn't provide any upgrade possibilities and wiped off the F-Secure Policy Manager from the server without even asking me. I reverted back to a snapshot which I took before the…
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