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Product Announcements & Troubleshooting
Elements Announcements
Action Needed: WithSecure Elements Collaboration Protection permissions MUST be reviewed
In-Product Trials now available for other Elements Products
Introducing Exposure demo mode in the Elements Security Center
New Feature: EDR - Smarter Suppression with Key Detection Awareness
What's New in Elements - April 2025
Business Suite Announcements
Changes to the Windows EPP Scanning Components – May 2025
IMPORTANT INFORMATION – End of Support for old versions of on-premises products
Release to Manufacturing: Business Suite 16 service releases
Release to Manufacturing: Client Security for Mac 16.02
WithSecure Business Suite – No Support for old versions (15.x and older)
General WithSecure Announcements
Important Reminder: ALL Protection for F-Secure branded B2B products ends completely on December 31st 2024
Major Capricorn update for Endpoint Protection
Network Addresses for WithSecure Countercept
Support Status: Windows 8/8.1
WithSecure™ is refreshing its Terms of Use for our products and services
Common topics
Can the Elements Business accounts and accesses to the different portals be combined?
Guide to WithSecure Ideas for New Community Users
How do I submit a large WSdiag diagnostic file via FTP?
Obtaining Entra ID User Count for Pricing and User Account Allocation
Size of the hive.db file under the HiveRoot folder is large and keeps growing on the Windows endpoint client
Exposure Management
After a new Elements Exposure Management is onboarded, the Identities view in Elements Security Center does not populate with data
Elements Vulnerability Management - User's "First and last name showing" as "_Not_SET__ __NOT_SET__" in Elements Portal.
How can a partner or end-customer get admin rights so that they can access Elements Exposure Management
No identity found and scan results do not show any details on Elements Exposure Management
This operation is forbidden error when accessing Elements Exposure Management pages in portal
Extended Detection and Response
After installing Elements Agent client with EDR subscription, the message "Device sensor is not operational" show up
Elements Collaboration Protection marks all mailboxes that have lost the connection to Microsoft as TemporaryFailure
Elements Connector cannot show welcome page after installation
Elements Connector error "Connection to the update server has failed for address https://guts2.sp.f-secure.com"
How to transfer or change a corporate customer company from old reseller partner to new?
Other WithSecure Products
Best Practice Upgrading Policy Manager from Version 15.x to 16.x - Step-by-Step Guide
Email and Server Security- Scanning 'message' by WithSecure Spam Scanner was unsuccessful
Request for registration.json offline token to activate a Policy Manager which is in an isolated or offline environment
Updating malware definitions on an isolated client using fsaua-update_32.exe fails with message ERROR:Update archive file is broken
Warning message of "This installer version is going to be obsoleted at the end of year 2024" during the installation of Linux Security 64
WithSecure Cloud Protection for Salesforce
Configurable Point of Presence: Set up your data processing region
Eicar test files uploaded as documents to Salesforce are not detected as malicious by Cloud Protection for Salesforce
How to increase the Scan Quota Increase in the Cloud Protection for Salesforce when getting Error monthly scan usage quota limits exceeded ?
Important Update on WithSecure Cloud Protection for Salesforce Service degradation
Unable to assign permission set WithSecure Clould Protection to users. The user license doesn't allow VisualForce Page Access