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Product Announcements & Troubleshooting
WithSecure Elements Announcements
COMPLETED: System Maintenance: WithSecure Elements Exposure Management for Cloud – 12th March 2025
Elements Identity Security: No Impact Expected from Upcoming Microsoft TLS Changes
Enhanced Device Isolation Capabilities for XDR
Removal of deprecated Organization Management screens in Elements Security Center
What's New in Elements - February 2025
WithSecure Business Suite Announcements
IMPORTANT INFORMATION – End of Support for old versions of on-premises products
Release to Manufacturing: Business Suite 16 service releases
Release to Manufacturing: Client Security for Mac 16.02
WithSecure Business Suite – No Support for old versions (15.x and older)
WithSecure download server maintenance - 07 November 2023 / 3:00 (UTC)
General WithSecure Announcements
Important Reminder: ALL Protection for F-Secure branded B2B products ends completely on December 31st 2024
Major Capricorn update for Endpoint Protection
Network Addresses for WithSecure Countercept
Support Status: Windows 8/8.1
WithSecure™ is refreshing its Terms of Use for our products and services
Common topics
How do I submit a large WSdiag diagnostic file via FTP?
Can the Elements Business accounts and accesses to the different portals be combined?
Guide to WithSecure Ideas for New Community Users
Obtaining Entra ID User Count for Pricing and User Account Allocation
Size of the hive.db file under the HiveRoot folder is large and keeps growing on the Windows endpoint client
WithSecure Elements Endpoint Protection
"Allow" button for system extension of Elements EPP for Computer (Mac) or Client Security for Mac does not appear in the system menu of macOS 15 or its popup leads to the wrong setting
Elements Connector error "Connection to the update server has failed for address https://guts2.sp.f-secure.com"
WithSecure Technical Support Engineer Elements portal access during a support request
Elements portal shows Malware protection malfunction status for an Elements Endpoint Protection for Mac device
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
WithSecure Elements Endpoint Detection and Response
After installing Elements Agent client with EDR subscription, the message "Device sensor is not operational" show up
How to configure Elements Endpoint Detection and Response alert email ONLY to be sent when severe or high risk level happened?
EDR sensor for Windows endpoint is shown as disabled in Elements security Center
How to test the Elements Endpoint Detection and Response sensors?
What data does the WithSecure Elements Endpoint Detection and Response sensor collect?
WithSecure Elements Exposure Management
After a new Elements Exposure Management is onboarded, the Identities view in Elements Security Center does not populate with data
How can a partner or end-customer get admin rights so that they can access Elements Exposure Management
No identity found and scan results do not show any details on Elements Exposure Management
This operation is forbidden error when accessing Elements Exposure Management pages in portal
How can a partner or end-customer get administrator rights to access Elements Exposure Management?
WithSecure Elements Collaboration Protection
Elements Collaboration Protection marks all mailboxes that have lost the connection to Microsoft as TemporaryFailure
Elements Collaboration Protection: Breach detected time is recorded differently with actual occurred time in portal
Spam email getting through even if Elements Collaboration Protection is in use
What is "suspicious hidden inbox rules" option on inbox rule scanning feature in Collaboration Protection.
What time is the scheduled report generated in Collaboration Protection?
WithSecure Elements Identity Security for Entra ID
Error: "The management group cannot be found" when deploying Elements Identity Security for Entra ID
WithSecure Elements Vulnerability Management
Elements Vulnerability Management - User's "First and last name showing" as "_Not_SET__ __NOT_SET__" in Elements Portal.
Elements Vulnerability Management API call to enable vulnerability agent scanning fails with error "Request header field X-Forwarded-For is not allowed."
Elements Vulnerability Management product section missing in the Elements Security Center
Elements Vulnerability Management product section missing in the Elements Security Center
How to migrate the Elements Vulnerability Management scan node from an old server to a new server?
WithSecure Business Suite
Best Practice Upgrading Policy Manager from Version 15.x to 16.x - Step-by-Step Guide
Email and Server Security- Scanning 'message' by WithSecure Spam Scanner was unsuccessful
Request for registration.json offline token to activate a Policy Manager which is in an isolated or offline environment
Updating malware definitions on an isolated client using fsaua-update_32.exe fails with message ERROR:Update archive file is broken
Warning message of "This installer version is going to be obsoleted at the end of year 2024" during the installation of Linux Security 64
WithSecure Cloud Security Posture Management
Introducing Elements Cloud Security Posture Management
What is WithSecure Cloud Security Posture Management?
Why is cloud security posture management needed?
Other WithSecure Products
"capricorn-linux64" channel are added in product's database after Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319
Error: "The management group cannot be found" when performing Countercept Cloud Detection for O365 to Entra ID Migration
Failed to complete update installation due to Policy Manager version warning output in Atlant/Linux Security 64
Unable to validate Countercept MDR installer for Linux signature with error 'signature cannot be verified: no public key'
Why Am I Getting Error 503 When Attempting to Access Elements EDR?
WithSecure Cloud Protection for Salesforce
Configurable Point of Presence: Set up your data processing region
Eicar test files uploaded as documents to Salesforce are not detected as malicious by Cloud Protection for Salesforce
How to increase the Scan Quota Increase in the Cloud Protection for Salesforce when getting Error monthly scan usage quota limits exceeded ?
Important Update on WithSecure Cloud Protection for Salesforce Service degradation
Unable to assign permission set WithSecure Clould Protection to users. The user license doesn't allow VisualForce Page Access