WithSecure not updating Hydra DB

mdu

Hello.

We are using WithSecure Elements Agent Version 25.1.

For some reason at many clients the hydra db is not updating at the moment for approx. 3-4 days. At some clients it is working.

In the "AUA.log" from a example client you see that "Capricorn Engine" or "Sensor Database" is updating but not hydra.

Anyone else got this and could help in analyzing why hydra db is not updating?

Sethu Laks

Hi @mdu

You are right, the connection between Windows Updates and Hydra DB updates is not direct, but there are a few reasons why checking for pending updates can be relevant:

1. System Reboots & Update Processing
   • If Windows updates are pending installation, they might be blocking or delaying certain system processes, including security updates.
   • A required reboot could also be preventing WithSecure components from functioning properly.
2. Interference with Network Services
   • Some Windows updates modify network settings, which could interfere with the connection to WithSecure update servers.
   • If a Windows Defender or firewall update was applied, it could be unintentionally blocking Hydra DB updates.
3. Impact on System Performance & Services
   • Pending updates sometimes cause high CPU or disk usage, which might delay or prevent background tasks like antivirus updates.
   • If the system is waiting for an update-related reboot, some security components may not fully initialize.