Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive?What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect that: A clean file has been falsely detected as malicious, or;A file that is malicious but has not been detected by our softwareYou can submit the file to our labs for further investigation. To submit a sample file, go to the following page: https://www.withsecure.com/en/support/contact-support/submit-a-sampleSelect the File Sample tab.Click Choose File, and attach your sample file. Tick the box I want to give more details about this sample and to be notified of the analysis results if you want to receive feedback from WithSecure Labs on the submitted file.Note: Subject and description should be written in English.Verify that you are not a robot with reCAPTCHA.Click Submit sample file. The sample submission is analyzed by our analysts and the databases will be updated if necessary.Watch video (English only):