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What subscription licenses does Elements Linux Protection use?
Issue: I cannot find Elements Linux Protection licenses from the Partner Portal. What licenses are required to install and activate Elements Linux Protection (Elements EPP for Servers) ? Resolution: There are no separate Elements Linux Protection licenses. The product can be activated using Elements Endpoint Protection for…
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What are the Command Prompt parameters for the WithSecure Support Tool (fsdiag.exe)
Issue: What are the Command Prompt (commandline) parameters for the WithSecure Support Tool (fsdiag.exe) Resolution: You can use the following parameters in conjunction with the fsdiag.exe * --silent, runs the fsdiag without UI * --out path/to/wsdiag.zip, creates the wsdiag.zip at the specified path Article no: 000007834
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How to turn off the notification that remind the users to activate browser extension?
Issue: How can we turn off the notification that remind the users to activate the Browsing Protection by WithSecure browser extension / add-on? We do not want local users to see this notification for Google Chrome, Microsoft Edge or Mozilla Firefox. Resolution: The notification which reminds users to install and activate…
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Application loading / startup is slow or does not work at all When DeepGuard is enabled
Issue: On a Windows computer, application loading / startup is slow or does not work at all when DeepGuard feature is enabled. What can be done if a software is having issues when DeepGuard is enabled? Resolution: We recommend to check and ensure that the Security Cloud is enabled and that the endpoints are able to connect…
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Can a standard user without administrator rights manually install patches or updates using the Software Updater feature?
Issue: Can a standard user without admin rights / privileges manually install patches or updates using the Software Updater feature? The Software Updater can show these updates to be available to standard user on the local user interface (GUI), but how can a standard user install them? This article is valid for: * Elements…
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Can Manual or Real-time Scan be run on NFS mount directory by Elements Linux Protection and Linux Security 64?
Issue: Can Elements Linux Protection and Linux Security 64 run a Manual or Real-time scan on NFS mount directories? Resolution: Yes, both Elements Linux Protection and Linux Security 64 can run a manual scan on NFS mount directories. But we recommend scanning the NFS content locally on the NFS server instead as there can…
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How or where to buy WithSecure products if we are a new potential customer? How do I find a reseller?
Issue: How or where to buy WithSecure products if we are a new potential customer? How do I find a reseller partner? Resolution: WithSecure products are sold via reseller partners. If you are interested in WithSecure products and you are thinking of buying, you can fill the contact form on the WithSecure home page and our…
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DataGuard blocks svchost.exe. Can we exclude svchost.exe from being blocked by DataGuard?
Issue: DataGuard feature blocks svchost.exe. Can we exclude svchost.exe from being blocked by DataGuard? Resolution: If DataGuard blocks svchost.exe, it is not recommended to add svchost.exe to the Manually added trusted applications and folders list since svchost.exe can be used by various processes and therefore it is…
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How to view a list of all users who have access to a company's eService portal?
Issue: How to view a list of all users who have access to a company's eService portal? Resolution: At least one user in the company should be assigned as the eService admin user. This user will have the User Management tab visible in the WithSecure eService portal. From the User Management tab you can view and manage the…
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Do WithSecure endpoint products have a HIPS function?
Issue: Do WithSecure endpoint products have a Host-based Intrusion Prevention System (HIPS) function? Products: * Elements Endpoint Protection (Elements EPP for Computers and Servers) * Business Suite Client Security and Server Security Resolution: Yes, WithSecure product such as Elements Endpoint Protection, Client…