BSOD Issue on Microsoft Surface Device

tab2k · 2025-05-02T05:42:22+00:00

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We are encountering a critical issue with F-Secure on our newly deployed Microsoft Surface devices. The devices experience a Blue Screen of Death (BSOD) shortly after installation of the F-Secure client. Through internal testing, we have isolated the issue and confirmed that it only occurs on devices with F-Secure installed—devices without the software continue to operate without issue.

Details of the affected devices:

Device Model: Microsoft Surface Pro, 11th Edition
Operating System: Windows 11 Pro 64-bit
OS Version: 24H2
OS Build: 26100.3194
Processor: Snapdragon (R) X 12-core X1E80100 (ARM architecture)
Domain: All affected devices are joined to our domain environment.

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JamesC

Hi @tab2k ,

Thank you for contacting WithSecure.

We can see your case is already being handled by our support team with the ticket 05xxxx01. To avoid confusion and ensure accurate results, we appreciate your continued support through the ticket. Your case requires deeper analysis, which our support team will conduct by reviewing the logs. This cannot be done via the community. Thank you for your understanding