WithSecure have announced the availability of a new integration with HaloPSA as part of new Managed Service Provider (MSP) focus, designed to empower MSPs to deliver scalable, compliant, and profitable cybersecurity services. The integration helps MSPs to automate their workflows to deliver Advanced Endpoint Protection, Exposure Management, and Extended Detection and Response (XDR) capabilities and Managed Detection and Response (MDR) services with WithSecure Elements Cloud platform.
The seamless integration of WithSecure Elements with HALO delivers a comprehensive, multi-tenant and single-agent cybersecurity solution - plug in, power up, and let the integrated ticketing automate your workflows.
Background
WithSecure Elements has native integration capabilities to automate ticket creation workflow with HaloPSA. The integration can be easily configured from Elements Security Center.
How to Get Started
Setup connectivity in HaloPSA
- Login to your HaloPSA account
- Choose “Configuration” -> “Integrations” from Navigation menu on left hand side
- Select HaloPSA API
- Under “Applications” click “View applications” button
- From top right corner click “+New”
- Type in application name e.g. “WithSecure Elements”
- Make sure “Active” checkbox is checked
- Select “Client ID and secret” under “Authentication method”
- Copy “Client id” and “Client secret” to be inserted into WithSecure Elements Security Center.
- Under login type
- Select “Agent”
- Then choose an agent of your choice from the “Agent to login in as” dropdown menu. The tickets coming from WithSecure are created with the identity of the chosen agent
- Click Save
Go to the Integrations section in the Elements Security Center
Click "Configure Integration"
Configure integration
- Set URL (e.g. https://yourcompanytenant.halopsa.com)
- Client ID and Client Secret copied from HaloPSA
- Click connect to validate connectivity
- Click save
- When ordering WithSecure products from WithSecure partner portal for a customer, include Customer company’s HaloPSA reference ID in the in WithSecure Partner Portal “New order” form “End Customer Id” field.
- Ticket creation will automatically start for this company
- Monitor BCD tickets from HaloPSA tool. Tickets have basic information about Elements Security Center activity with deep link WithSecure details.
To import existing customer accounts without “End Customer ID” when ordered, please contact WithSecure support.
Availability
The integration is now available exclusively to WithSecure Partners in Elements Security Center. Free trials and company-managed subscriptions cannot access them. New partners should contact WithSecure to access dedicated partner features in WithSecure Elements.