WithSecure today announced the availability of a new integration with Autotask PSA as part of new Managed Service Provider (MSP) focus, designed to empower MSPs to deliver scalable, compliant, and profitable cybersecurity services. The integration helps MSPs to automate their workflows to deliver Advanced Endpoint Protection, Exposure Management, and Extended Detection and Response (XDR) capabilities and Managed Detection and Response (MDR) services with WithSecure Elements Cloud platform.
The seamless integration of WithSecure Elements with Autotask PSA delivers a comprehensive, multi-tenant and single-agent cybersecurity solution - plug in, power up, and let the integrated ticketing automate your workflows.
The integration is now available in your Elements Security Center.
Background
WithSecure Elements has native integration capabilities to automate ticket creation workflow with Autotask PSA. Integration can be easily configured from Elements Security Center.
How to Get Started
Get integration credentials from Autotask
You will need the following information to be able to configure the Autotask PSA integration in the Elements Security Center
- API Username
- API Password
- Queue ID
Go to Integrations section in Elements Security Center
Configure integration
Include Customer Reference ID when ordering WithSecure products
When ordering WithSecure products for a customer, include the Customer company’s Autotask reference ID in the in WithSecure Partner Portal order form.
Ticket creation will automatically start
Monitor BCD tickets from Autotask
Tickets have basic information about Elements Security Center activity with deep link to WithSecure details.