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PSB Management Portal - Software Updates group is missing
Issue: The option to group software updates in the PSB management portal is missing. I used this daily to push program updates (other than Windows) to all my clients. Resolution: The Software Updates list view was changed to be the default mode in 2019 when we deployed 1.0.1178 to production. Visit here for more…
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Replacing PSB Email and Server Security with PSB Server Protection, when Exchange support is not needed
If you are currently using PSB Email and Server Security for protecting Citrix servers or Terminal Servers, it is now possible to use the PSB Server Protection product to provide protection, in conjunction with F-Secure Remote Desktop Protection licenses. Your ESS subscription can be changed into a Server Protection…
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Replacing PSB Email and Server Security with a standalone version
If you are using PSB Email and Server Security for protecting either Exchange or Sharepoint, it is possible to take a standalone version of the Business Suite Email and Server Security client into use. To get access to the installers, please contact your F-Secure Sales Representative. If you have an valid PSB Email and…
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Installation of Computer protection / Client Security ends in various error
Issue: Installation of PSB Computer protection / Client Security ends in various error Resolution: To solve the installation error, try the steps below. This step can be applied to various errors. Step 1 Try those first, then try installation. * Run F-secure Uninstallation tool and reboot the computer * Clear browser…
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F-Secure Computer Protection is reporting GUTS2 is not connected.
Issue: F-Secure Computer Protection is reporting GUTS2 is not connected. Resolution: Ensure that our URLs / Domain address are white-listed in your Network premises firewall/router and so do also on the workstation. Hence this will help the workstation to connect to our GUTS2 network, in order to fetch the required updates…
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Migrating from Business Suite to Protection Service for Business
UPDATE: Before exporting the Business Suite profile, please ensure that the Offload Scanning is turned off. Currently Offload Scanning is not supported on F-Secure Elements Endpoint Protection (formerly PSB) Many companies are moving away from having their own datacenters and dedicated IT teams, and are starting to move…
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PSB Workstation Security to PSB Computer Protection channel upgrade.
Issue: Is it possible to re-enable the channel upgrade function for workstations in the PSB portal? I can't change the date beyond April 2019. Resolution: It is not possible to re-enable the PSB Workstation Security to PSB Computer Protection channel upgrade. You need to perform the upgrade manually. If you have a high…
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F-Secure PSB Server Security installation displays error "The subscription key you entered cannot be recognized."
Issue: Error: "The subscription key you entered cannot be recognized." after entering subscription key during F-Secure PSB Server Security installation. Resolution: If you get the "The subscription key you entered cannot be recognized." error when entering your subscription key during installation, check the following: *…
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F-Secure FSAVD process causing high CPU usage when using Microsoft Outlook in Mac OSX.
Issue: * process FSAVD is causing a significant amount of CPU usage while Outlook is running Resolution: You can run the following commands in the Terminal to exclude Outlook from scanning: * echo "/Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook" | sudo tee -a…
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PSB Computer Protection user interface breaks after setting http proxy settings
Issue: There is an issue with the Computer Protection UI after setting an http proxy in the program settings. The proxy was set with the following format: http://username:password@<IP-Address> After setting the proxy address and closing the Settings window, the F-Secure icon goes missing from the system tray. It is also…