-
Error: "The keycode that you entered is not valid" when trying to export an installation package for Client Security or Server Security
Issue: When trying to create or export an installation package for Client Security or Server Security from the Policy Manager Console, the user receives the following error message when entering the license key: "The keycode that you entered is not valid" Resolution: As with earlier major versions of Client Security and…
-
"capricorn-linux64" channel are added in product's database after Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319
Issue: After Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319 are installed in Linux Security 64 and Atlant products respectively, a directory named "capricorn-linux64" are added. The full path are as follow: Linux Security 64: /var/opt/f-secure/baseguard/databases/capricorn-linux64.xxxxxxxxxx…
-
How to schedule Business Suite Software Updater to install updates automatically to Client Security and Server Security devices?
Issue: How to schedule Business Suite Software Updater to check missing updates and install updates automatically to computers with Client Security and servers with Server Security? Resolution: By default Business Suite Client Security and Server Security scan for missing Software Updater updates at Windows startup and…
-
f-secure-baseguard services gone for Linux Security 64 and Atlant after FSBG 1.0.907 update
Issue: F-Secure Baseguard services f-secure-baseguard-orspgw and f-secure-baseguard-update services are gone for Linux Security 64 and Atlant after FSBG 1.0.907 update. Resolution: This is an intended change for Linux Security 64 and Atlant from FSBG version 1.0.907 onwards. These services were removed since they are no…
-
How to hide the real-time scanning exclusions or other exclusions from users in the local Client Security or Server Security user interface?
Issue: How to hide the real-time scanning exclusions or other exclusions from users in the local Client Security or Server Security user interface? Resolution: There is a setting in Policy Manager Console 16 with which you can enable or disable hiding of exclusions from users. * Log in to the Policy Manager Console *…
-
WithSecure Client Security or Server Security Web content control is not blocking categories that are set as "Disallowed"
Issue: * I have Client Security and Server Security Standard installed, and have enabled the web content control to block the adult category. Why am I able to reach the porn site still? * I'm having a problem with Web Content Control, it doesn't block any of the categories set as "Disallowed". Resolution: The Web Content…
-
New Linux Security(2024-03-18) offline database update fails
Issue: New Linux Security(2024-03-18) fails offline database update Resolution: New Linux Security(2024-03-18) update includes changes which will affect the procedure to install future malware definition or product updates from ZIP archives. Please continue reading if you are currently making use of ZIP archives to install…
-
The latest Linux Security 64 update fails to install.
Issue: The latest Linux Security 64 update 2024-03-18 fails to install Resolution: The following error is visible in the update.log file: Update /aquarius/1710768883 installed successfully. >>> Installing /hydra/1710775746 (Tue Mar 19 15:15:24 EET 2024) >>> Update /hydra/1710775746 installed successfully. >>> Installing…
-
Unable to connect to Atlant from Client Security with error cannot connect to reputation server
Issue: I downloaded the Atlant VMware image, deployed it and went through all the points based on the manual. In Policy Manager, under Virtual security, I enabled Offload Scanning and set the IP address of the server. The client says that it cannot connect to the reputation server. What could be the problem? Resolution:…
-
How to change Policy Manager Server address for Client Security/Server Security to a new Policy Manager Server address
Issue: How to change Policy Manager Server address of Client Security and / or Server Security to a new Policy Manager Server address. Resolution: After migrating the Policy Manager Server data to a new server, you can follow these instructions on the old Policy Manager Server to have the clients connect to the new…