Macbook on High Sierra not compatable with F-Sec client security for MAC

wallacengrommet

following installation of "f-secure client security for mac" on a new macbook running High Sierra - installation works for some machines but fails to complete on others stating "waiting for update to start" .

 

checked all browser extensions are installed and rebooted.

there is no proxy or firewall involved - direct internet connection out

 

Any thoughts ?

gandalf0123

SAME PROBLEM!!!

A_Grinkevitch

Hello, could you please collect fsdiag and forward it to F-Secure Support.

wallacengrommet

Logs sent over a month ago - default response has been High sierra is not supported at this time.

 

Not good enough as I have many devices on High sierra - if this is not resolved soon I will be looking at other vendors.

 

High Sierra was released to the public on 25 SEPTEMBER - come on F-secure .....

A_Grinkevitch

No worries, new Client Security for Mac 13.00 is coming. Will be released in a month.

A_Grinkevitch

FYI, Client Security for Mac 13.00 is now available!

wallacengrommet

OP: Update

I have upgraded policy manager to ver13, imported FSCS Mac v13 and exported the package installer. Using this I have installed the product on a macbook via usb stick but the macbook refuses to report in to the policy manager server.

 

I can ping\browse the policy manager server from the macbook.

 

the installer has the long complex name which includes the key - i know you cant rename the installer as this can cause problems with finding policy manager.

 

Any suggestions ?

MJ-perComp

do you have any windows machine that reports correctly to PM?

Please check the communication settings in the MAC box manually after installation.

 

IIRC there was a problem with the encoding of some PM-addresses, but that should have been fixed with 12.31 (CRC was missing leading zeros in the filename).