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PMC Shows different version than clients

hyvokar W/ Alumni Posts: 165 Junior Protector



I have a bunch of servers managed by FSPMC. FSPMC shows incorrect version for all the servers in Status -> installed software. It shows me that the Product installed would be Server Security version 12.00, when infact every server has Server Security version 12.11 installed. 


If I remove the servers from the console and wait for them to reappear, the product and version is still wrong.


My best guess would be that before we've had ss12.00 installed, and I'm not sure how the sspr12.11 has been installed. 
Is there any other way to sync these, expect reinstalling sspr to each server ?



  • Vad
    Vad W/ Alumni Posts: 1,069 Cybercrime Crusader

    Hello hyvokar,


    Your situation could be related to a known issue, that the old version is shown together with the new one in case of shifting from Standard to Premium version, or from SS to ESS. For this issue we have a hotfix, which can be provided by support on request.


    Best regards,


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