PM upgrade 12.4 to 13 now can't access localhost PM

this is a single purpose server. Windows 2012. nothing on it has changed other than upgrading it from 12.4 to 13. Now I can't loginto PM locally. I get the "cannot connect to localhost:8080...." checked the registry to make sure nothing changed. admin port is at 8080. https port is at 443 and httpportnum is 80. suggestion? thanks.

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Comments

A_Grinkevitch

Great! In next PM version we will definitely improve the upgrade 😉

tomczaki

Its OK now, after delete file fspms-webapp-1-SNAPSHOT_12.40.jar

A_Grinkevitch

Hello tomczaki, did you check the C:\Program Files (x86)\F-Secure\Management Server 5\lib folder if it contains some old jars from previous installations?
If there are no extra jars, please send me all logs from c:\Program Files (x86)\F-Secure\Management Server 5\logs folder in private message or even send full fsdiag via F-Secure support.

tomczaki

hello, i've this problem to. FSPMS 12.40, windows server 2012r2. after upgrade to fspms13 "cannot connect to localhost" at any ports
:-((

anvarij

That did the trick. thanks so much.

A_Grinkevitch

According to fsdiag I received via support from customer with similar symptoms, C:\Program Files (x86)\F-Secure\Management Server 5\lib folder contains multiple versions of fspms-webapp-1-SNAPSHOT.jar with different names (probably left after fspm-12.40-windows-hotfix-1 installation).

Please remove old version of the fspms-webapp-1-SNAPSHOT.jar from the lib folder. If you are not sure which of them should be dropped, you can stop Policy Manager Server service, remove the whole directory C:\Program Files (x86)\F-Secure\Management Server 5\lib\ and reinstall Policy Manager.

And for the future, do not keep “old” versions of jars if you are replacing them in the lib folder, because PM loads all jars from the folder 😉

anvarij

Thanks for the response. Below is a constant message that is most likely the problem. I would be happy to send you the log files via private message but I am unsure of the process. I did create an fsdiag. it's 160mb. I also created a ticket but as you indicated that can take a little time and thier 100mb limit did not allow me to upload the fsdiag with it so thats going to delay it even more. below is the error in the log that repeats itself.

2017-11-01 10:05:47.508:WARN Smiley Surprised ejs.ServletHandler:qtp2034688500-33619: /aus/8/MRQ
java.net.BindException: Address already in use: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:79)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at java.net.Socket.connect(Socket.java:538)
at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
at sun.net.www.http.HttpClient.<init>(HttpClient.java:242)
at sun.net.www.http.HttpClient.New(HttpClient.java:339)
at sun.net.www.http.HttpClient.New(HttpClient.java:357)
at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:1202)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1138)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1032)
at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:966)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1546)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1474)
at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)
at com.fsecure.fspms.proxy.TransparentHttpProxy.copyResponseHeaders(TransparentHttpProxy.java:218)
at com.fsecure.fspms.proxy.TransparentHttpProxy.handleRequest(TransparentHttpProxy.java:92)
at org.springframework.web.servlet.mvc.HttpRequestHandlerAdapter.handle(HttpRequestHandlerAdapter.java:51)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:963)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:897)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:964)
at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:867)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:841)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:840)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:584)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1180)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:512)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1112)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:134)
at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:335)
at com.fsecure.fspms.jetty.RewriteHandlerWithAsyncSupport.handle(RewriteHandlerWithAsyncSupport.java:30)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:134)
at com.fsecure.fspms.jetty.SingleConnectorHandler.handle(SingleConnectorHandler.java:33)
at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:52)
at org.eclipse.jetty.server.handler.StatisticsHandler.handle(StatisticsHandler.java:169)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:119)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:134)
at org.eclipse.jetty.server.Server.handle(Server.java:534)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:320)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:251)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:283)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:110)
at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:93)
at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.executeProduceConsume(ExecuteProduceConsume.java:303)
at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceConsume(ExecuteProduceConsume.java:148)
at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:136)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:671)
at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:589)
at java.lang.Thread.run(Thread.java:748)
2017-11-01 10:05:47.508:WARN Smiley Surprised ejs.ServletHandler:qtp2034688500-33627: /aus/8/MRQ
java.net.BindException: Address already in use: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:79)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at java.net.Socket.connect(Socket.java:538)
at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
at sun.net.www.http.HttpClient.<init>(HttpClient.java:242)
at sun.net.www.http.HttpClient.New(HttpClient.java:339)
at sun.net.www.http.HttpClient.New(HttpClient.java:357)
at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:1202)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1138)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1032)
at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:966)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1546)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1474)
at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)
at com.fsecure.fspms.proxy.TransparentHttpProxy.copyResponseHeaders(TransparentHttpProxy.java:218)
at com.fsecure.fspms.proxy.TransparentHttpProxy.handleRequest(TransparentHttpProxy.java:92)
at org.springframework.web.servlet.mvc.HttpRequestHandlerAdapter.handle(HttpRequestHandlerAdapter.java:51)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:963)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:897)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:964)
at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:867)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:841)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:840)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:584)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1180)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:512)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1112)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:134)
at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:335)
at com.fsecure.fspms.jetty.RewriteHandlerWithAsyncSupport.handle(RewriteHandlerWithAsyncSupport.java:30)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:134)
at com.fsecure.fspms.jetty.SingleConnectorHandler.handle(SingleConnectorHandler.java:33)
at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:52)
at org.eclipse.jetty.server.handler.StatisticsHandler.handle(StatisticsHandler.java:169)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:119)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:134)
at org.eclipse.jetty.server.Server.handle(Server.java:534)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:320)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:251)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:283)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:110)
at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:93)
at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.executeProduceConsume(ExecuteProduceConsume.java:303)
at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceConsume(ExecuteProduceConsume.java:148)
at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:136)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:671)
at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:589)
at java.lang.Thread.run(Thread.java:748)

MJ-perComp

a look at the logfiles then.

A_Grinkevitch

Hello,
Anvarij, PMS service in started state does not guarantee that PMS has loaded successfully. It just starts and stops java, which does all the business logic.
To make sure that PMS is up and running, please check c:\Program Files (x86)\F-Secure\Management Server 5\logs\fspms-stderrout.log, it should have entry "Server:main: Started @36108ms" or similar in the end.
Anvarij, happoman, if Policy Manager Server did not reach the “Started” state in timely fashion, please send me all logs from this folder in private message or even gather full fsdiag. You can forward it via F-Secure support as well, but it might take more time
Matthias, Maintenance Tool that is run during setup, upgrades DB schema so now first PMS start after the upgrade should be fast as usual service start.

anvarij

dusring conversion everything went fine all green check marks. both windows services are running. trying via URL all three (:80,:8080,:443) gets page cannot be displayed. the error message is "cannot connect to the server: localhost:8080. check that the host name and port are correct. Port number 8080 is used by default." IN the connections box I am trying to connect to https://localhost. Below is the output of netstat -an it does not look like I have anything listening on 80, 8080.

C:\Users\morpheus>netstat -an

Active Connections

Proto Local Address Foreign Address State
TCP 0.0.0.0:135 0.0.0.0:0 LISTENING
TCP 0.0.0.0:445 0.0.0.0:0 LISTENING
TCP 0.0.0.0:3389 0.0.0.0:0 LISTENING
TCP 0.0.0.0:5985 0.0.0.0:0 LISTENING
TCP 0.0.0.0:47001 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49152 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49153 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49154 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49155 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49156 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49180 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49187 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49193 0.0.0.0:0 LISTENING
TCP 127.0.0.1:2380 0.0.0.0:0 LISTENING
TCP 127.0.0.1:6789 0.0.0.0:0 LISTENING
TCP 127.0.0.1:49217 127.0.0.1:49218 ESTABLISHED
TCP 127.0.0.1:49218 127.0.0.1:49217 ESTABLISHED
TCP 127.0.0.1:49520 127.0.0.1:49521 ESTABLISHED
TCP 127.0.0.1:49521 127.0.0.1:49520 ESTABLISHED
TCP 127.0.0.1:49527 127.0.0.1:49528 ESTABLISHED
TCP 127.0.0.1:49528 127.0.0.1:49527 ESTABLISHED
TCP 127.0.0.1:49534 127.0.0.1:49535 ESTABLISHED
TCP 127.0.0.1:49535 127.0.0.1:49534 ESTABLISHED
TCP 127.0.0.1:49538 127.0.0.1:49539 ESTABLISHED
TCP 127.0.0.1:49539 127.0.0.1:49538 ESTABLISHED
TCP 127.0.0.1:49542 127.0.0.1:49543 ESTABLISHED
TCP 127.0.0.1:49543 127.0.0.1:49542 ESTABLISHED
TCP 127.0.0.1:49945 0.0.0.0:0 LISTENING
TCP 127.0.0.1:49946 127.0.0.1:49947 ESTABLISHED
TCP 127.0.0.1:49947 127.0.0.1:49946 ESTABLISHED
TCP 192.168.1.19:139 0.0.0.0:0 LISTENING
TCP 192.168.1.19:3389 10.21.5.25:58744 ESTABLISHED
TCP 192.168.1.19:49892 5.9.225.163:443 CLOSE_WAIT
TCP 192.168.1.19:49896 5.9.225.163:443 CLOSE_WAIT
TCP 192.168.1.19:49917 5.9.225.163:443 ESTABLISHED
TCP 192.168.1.19:49924 5.9.225.163:443 ESTABLISHED
TCP [::]:135 [::]:0 LISTENING
TCP [::]:445 [::]:0 LISTENING
TCP [::]:3389 [::]:0 LISTENING
TCP [::]:5985 [::]:0 LISTENING
TCP [::]:47001 [::]:0 LISTENING
TCP [::]:49152 [::]:0 LISTENING
TCP [::]:49153 [::]:0 LISTENING
TCP [::]:49154 [::]:0 LISTENING
TCP [::]:49155 [::]:0 LISTENING
TCP [::]:49156 [::]:0 LISTENING
TCP [::]:49180 [::]:0 LISTENING
TCP [::]:49187 [::]:0 LISTENING
TCP [::]:49193 [::]:0 LISTENING
UDP 0.0.0.0:123 *:*
UDP 0.0.0.0:161 *:*
UDP 0.0.0.0:500 *:*
UDP 0.0.0.0:3389 *:*
UDP 0.0.0.0:4500 *:*
UDP 0.0.0.0:5355 *:*
UDP 127.0.0.1:50917 *:*
UDP 127.0.0.1:52868 *:*
UDP 127.0.0.1:55231 *:*
UDP 127.0.0.1:60168 *:*
UDP 192.168.1.19:137 *:*
UDP 192.168.1.19:138 *:*
UDP [::]:123 *:*
UDP [::]:161 *:*
UDP [::]:500 *:*
UDP [::]:3389 *:*
UDP [::]:4500 *:*

MJ-perComp

The first logon to the PM13 can take some time until PM has finished converting the databases.

What does Status Monitor say?

Check from "netstat -an" that port 8080 is listening on localhost.

After the PM Login pops up go to options and choose "Edit"

make sure the URL displayed reads https://localhost (not just http://)

What exactly is the Error-MSG that you get?

Try to access the port using a standard browser ("No Proxy")
Try http://localhost:80 :443 and :8080

happoman

I have the same problem. I had to revert back to 12.4 and it works fine.